Verified Reviews
Tidio Live Chat & AI Chatbots
Rating
98% Recommended
(10 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
Verified Reviews
Tidio Live Chat & AI Chatbots
Rating
98% Recommended
(10 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Overall satisfaction
Very Satisfied
Jun 4, 2026
Years of use:
2-3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
seamless and easy / affordable customer experience tool, AI options are becoming useful now too
What was disappointing
i don't think this is even Tidio's fault but would be good to get a tiktok dm integration in there
Overall satisfaction
Very Satisfied
Jun 4, 2026
Years of use:
2-3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
seamless and easy / affordable customer experience tool, AI options are becoming useful now too
What was disappointing
i don't think this is even Tidio's fault but would be good to get a tiktok dm integration in there
Overall satisfaction
Very Satisfied
Aug 26, 2025
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
great chat tool for years now. We landed Netflix, Google, Snapchat and many more partnership thanks to that widget.
What was disappointing
None really. The app is great, Support is great too.
Overall satisfaction
Very Satisfied
Aug 26, 2025
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
great chat tool for years now. We landed Netflix, Google, Snapchat and many more partnership thanks to that widget.
What was disappointing
None really. The app is great, Support is great too.
Overall satisfaction
Very Satisfied
Aug 19, 2025
Years of use:
2-3 years
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Tidio has been excellent for improving customer communication. The live chat is responsive, easy to integrate with Shopify, and the AI chatbots help automate FAQs, saving time for both customers and support teams. The interface is intuitive, and I like how it combines multiple channels (live chat, email, Messenger) in one dashboard. It has definitely increased efficiency and customer satisfaction.
What was disappointing
Sometimes the chatbot setup can feel a bit limited without upgrading to higher-tier plans. The mobile app could also be more responsive for managing chats on the go. Additionally, advanced customization for chat widgets requires more technical effort than expected. These are not deal-breakers, but improvements would make the tool even better.
Overall satisfaction
Very Satisfied
Aug 19, 2025
Years of use:
2-3 years
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Tidio has been excellent for improving customer communication. The live chat is responsive, easy to integrate with Shopify, and the AI chatbots help automate FAQs, saving time for both customers and support teams. The interface is intuitive, and I like how it combines multiple channels (live chat, email, Messenger) in one dashboard. It has definitely increased efficiency and customer satisfaction.
What was disappointing
Sometimes the chatbot setup can feel a bit limited without upgrading to higher-tier plans. The mobile app could also be more responsive for managing chats on the go. Additionally, advanced customization for chat widgets requires more technical effort than expected. These are not deal-breakers, but improvements would make the tool even better.
Overall satisfaction
Not Satisfied
Jan 21, 2025
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
No
Importance:
Critical for me to do my job
What exceeded expectations
Great interface. Attractive features. But that's about it.
What was disappointing
Too difficult to onboard/integrate. Too many options and I still have not been able to use their AI to its fullest potential. I would prefer a one click installation and deployement. Rather than spending hours on just configuring it.
Overall satisfaction
Not Satisfied
Jan 21, 2025
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
No
Importance:
Critical for me to do my job
What exceeded expectations
Great interface. Attractive features. But that's about it.
What was disappointing
Too difficult to onboard/integrate. Too many options and I still have not been able to use their AI to its fullest potential. I would prefer a one click installation and deployement. Rather than spending hours on just configuring it.
Overall satisfaction
Very Satisfied
Dec 17, 2024
Years of use:
2-3 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
No
Importance:
Critical for me to do my job
What exceeded expectations
Ease of use, interface, customer service, i was really happy with this app
What was disappointing
Nothing was really disappointing. Met all expectations
Overall satisfaction
Very Satisfied
Dec 17, 2024
Years of use:
2-3 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
No
Importance:
Critical for me to do my job
What exceeded expectations
Ease of use, interface, customer service, i was really happy with this app
What was disappointing
Nothing was really disappointing. Met all expectations
