Richpanel: AI Customer Service
Rating
25
%
Recommended
(
2
reviews
)
Pricing
From $89/month. Free trial available.
Developer
Launched
15-Nov-19
Richpanel: AI Customer Service
Rating
25
%
Recommended
(
2
reviews
)
Pricing
From $89/month. Free trial available.
Developer
Launched
15-Nov-19
Richpanel: AI Customer Service
Rating
25
%
Recommended
(
2
reviews
)
Pricing
From $89/month. Free trial available.
Developer
Launched
15-Nov-19
AI agents that resolve support tickets end to end, across email, chat and social, 24/7.
Richpanel puts AI agents on your team that resolve repetitive tickets end to end, not just deflect them. The AI reads each conversation, looks up the order and acts: order status, returns, refunds, cancellations and subscription changes. It learns your store's policies and tickets, replies in your brand voice, and hands off to your team when needed. Manage email, chat, social, SMS and phone in one inbox with Shopify context. White-glove migration from Zendesk, Gorgias, Help Scout and Gladly.
Categories:
Chat, Helpdesk
Integrations:
20+ integrations, Aircall, Klaviyo, ReCharge, Returnly, Yotpo
20+ integrations, Aircall, Klaviyo, ReCharge, Returnly, Yotpo
Languages:
English
English
Filter Reviews
Operator reports
25
%
Recommended
(
2
reviews
)
Krystal D.
Role:
Owner
Category:
Health & Beauty
Shopify Plan:
Plus
Overall satisfaction
Neutral
Mar 15, 2025
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
I love te helpdesk feature and the ability to handle all customer messages from all platforms in one place. I also love the ability to perform shopify actions within the app.
What was disappointing
Their AI sidekick definitely leaves much to be desired. It's almost impossible to teach it to sound "on-brand" and it rarely pulls information from our knowledgebase.
Overall satisfaction
Neutral
Mar 15, 2025
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
I love te helpdesk feature and the ability to handle all customer messages from all platforms in one place. I also love the ability to perform shopify actions within the app.
What was disappointing
Their AI sidekick definitely leaves much to be desired. It's almost impossible to teach it to sound "on-brand" and it rarely pulls information from our knowledgebase.
Amber C.
Role:
E-commerce Manager
Category:
Outdoor & Garden
Shopify Plan:
Plus
Overall satisfaction
Not Satisfied
Aug 6, 2024
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
I appreciated having multiple platforms integrated into a single, streamlined inbox.
What was disappointing
Errors occurred while integrating Office 360, and it took customer service several hours, and sometimes even a day or two, to respond. The issue remained unresolved, leading to the deletion of the app
Amber C.
Role:
E-commerce Manager
Category:
Outdoor & Garden
Shopify Plan:
Plus
Overall satisfaction
Not Satisfied
Aug 6, 2024
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
I appreciated having multiple platforms integrated into a single, streamlined inbox.
What was disappointing
Errors occurred while integrating Office 360, and it took customer service several hours, and sometimes even a day or two, to respond. The issue remained unresolved, leading to the deletion of the app
Related Apps
Gorgias
79
%
Recommended
(
39
reviews
)
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
Tidio Live Chat & AI Chatbots
55
%
Recommended
(
10
reviews
)
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
Reamaze Live Chat Helpdesk CRM
75
%
Recommended
(
2
reviews
)
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
Intercom
100
%
Recommended
(
1
reviews
)
Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox.
Kustomer
100
%
Recommended
(
1
reviews
)
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
Gorgias
79
%
Recommended
(
39
reviews
)
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
Tidio Live Chat & AI Chatbots
55
%
Recommended
(
10
reviews
)
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
Reamaze Live Chat Helpdesk CRM
75
%
Recommended
(
2
reviews
)
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
Intercom
100
%
Recommended
(
1
reviews
)
Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox.
Kustomer
100
%
Recommended
(
1
reviews
)
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.