Kustomer

Kustomer Logo

Kustomer

Rating

100

%

Recommended

(

1

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

Launched

29-Apr-20

Kustomer Logo

Kustomer

Rating

100

%

Recommended

(

1

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

Launched

29-Apr-20

Kustomer Logo

Kustomer

Rating

100

%

Recommended

(

1

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

Launched

29-Apr-20

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Categories:

Chat, Helpdesk

Integrations:

Checkout, 40+ Integrations, Aircall, ChannelReply, Klaivyo, Loop, Recharge

Checkout, 40+ Integrations, Aircall, ChannelReply, Klaivyo, Loop, Recharge

Languages:

English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese

English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese

Filter Reviews

Operator reports

100

%

Recommended

(

1

reviews

)
Photo of Reviewer Alesia B.

Alesia B.

Role:

Marketing

Category:

Home & Decor

Shopify Plan:

Plus

Overall satisfaction

Very Satisfied

May 23, 2024

Years of use:

1-2 years

Relationship with this product:

I used it, but I didn't influence the buying decision

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Ease of assigning and inputting on tickets as well as editing articles and information.

What was disappointing

The integration with some external apps hasn't been great or customisable.

Photo of Reviewer Alesia B.

Alesia B.

Role:

Marketing

Category:

Home & Decor

Shopify Plan:

Plus

Overall satisfaction

Very Satisfied

May 23, 2024

Years of use:

1-2 years

Relationship with this product:

I used it, but I didn't influence the buying decision

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Ease of assigning and inputting on tickets as well as editing articles and information.

What was disappointing

The integration with some external apps hasn't been great or customisable.

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import * as React from "react" type Props = { name: string slug: string description: string image: string developer: string categories: string pricing: string launchedAt: string dateModified: string ratingValue: number ratingCount: number faqQ1: string faqA1: string faqQ2: string faqA2: string faqQ3: string faqA3: string faqQ4: string faqA4: string faqQ5: string faqA5: string } export function SchemaMarkup(props: Props) { const { name, slug, description, image, developer, categories, pricing, launchedAt, dateModified, ratingValue, ratingCount, faqQ1, faqA1, faqQ2, faqA2, faqQ3, faqA3, faqQ4, faqA4, faqQ5, faqA5 } = props const scriptContent = ` (function () { var ORIGIN = window.location.origin; var SAT = { "Very Satisfied": 100, "Neutral": 50, "Not Satisfied": 0 }; var AGG_NOTE = "Percentage of vetted Shopify merchants and agency operators who recommend this app, based on first-party reviews collected by app store research."; function read(root, key) { if (!root) return ""; var el = root.querySelector('[data-k="' + key + '"]'); return el ? el.textContent.trim() : ""; } function iso(v) { if (!v) return null; var d = new Date(v); return isNaN(d) ? null : d.toISOString().slice(0, 10); } function notes(text) { return { "@type": "ItemList", "itemListElement": [{ "@type": "ListItem", "position": 1, "name": text }] }; } var root = document.getElementById("asr-seo-data"); if (!root) return; var NAME = read(root, "name"); var SLUG = read(root, "slug"); if (!NAME || !SLUG) return; var PAGE_URL = ORIGIN + "/shopify-app-reviews/" + SLUG; function collectReviews() { var out = []; Array.prototype.forEach.call( document.querySelectorAll(".asr-review-seo"), function (n) { var author = read(n, "author"); var pos = read(n, "positive"); var neg = read(n, "negative"); if (!author || (!pos && !neg)) return; var r = { "@type": "Review", "author": { "@type": "Person", "name": author }, "itemReviewed": { "@id": PAGE_URL + "#app" } }; var d = iso(read(n, "date")); if (d) r.datePublished = d; var s = read(n, "satisfaction"); if (s && SAT.hasOwnProperty(s)) { r.reviewRating = { "@type": "Rating", "ratingValue": String(SAT[s]), "bestRating": "100", "worstRating": "0", "alternateName": s }; } if (pos) r.positiveNotes = notes(pos); if (neg) r.negativeNotes = notes(neg); out.push(r); } ); return out; } function buildGraph(reviews) { var app = { "@type": "SoftwareApplication", "@id": PAGE_URL + "#app", "name": NAME, "url": PAGE_URL, "applicationCategory": "BusinessApplication", "operatingSystem": "Web (Shopify)" }; var v; if ((v = read(root, "description"))) app.description = v; if ((v = read(root, "image"))) app.image = v.replace(/&/g, "&"); if ((v = read(root, "developer"))) app.author = { "@type": "Organization", "name": v }; if ((v = read(root, "categories"))) app.keywords = v; if ((v = read(root, "pricing"))) { app.offers = { "@type": "Offer", "price": "0", "priceCurrency": "USD", "description": v }; } if ((v = iso(read(root, "launchedAt")))) app.datePublished = v; if ((v = iso(read(root, "dateModified")))) app.dateModified = v; if (reviews.length) app.review = reviews; var rv = read(root, "ratingValue"); var rc = parseInt(read(root, "ratingCount"), 10); if (reviews.length && rv && rc > 0) { app.aggregateRating = { "@type": "AggregateRating", "ratingValue": String(parseFloat(rv)), "bestRating": "100", "worstRating": "0", "ratingCount": String(rc), "description": AGG_NOTE }; } var graph = [app]; var faq = []; for (var i = 1; i <= 5; i++) { var q = read(root, "faqQ" + i); var a = read(root, "faqA" + i); if (q && a) { faq.push({ "@type": "Question", "name": q, "acceptedAnswer": { "@type": "Answer", "text": a } }); } } if (faq.length) { graph.push({ "@type": "FAQPage", "@id": PAGE_URL + "#faq", "mainEntity": faq }); } graph.push({ "@type": "BreadcrumbList", "@id": PAGE_URL + "#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": ORIGIN + "/" }, { "@type": "ListItem", "position": 2, "name": "Shopify App Reviews", "item": ORIGIN + "/shopify-app-reviews" }, { "@type": "ListItem", "position": 3, "name": NAME, "item": PAGE_URL } ] }); return graph; } function build() { var reviews = collectReviews(); var old = document.getElementById("asr-jsonld"); if (old && old.dataset.count === String(reviews.length)) return; if (old) old.remove(); var s = document.createElement("script"); s.type = "application/ld+json"; s.id = "asr-jsonld"; s.dataset.count = String(reviews.length); s.textContent = JSON.stringify({ "@context": "https://schema.org", "@graph": buildGraph(reviews) }); document.head.appendChild(s); } if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", build); } else { build(); } [300, 900, 2000].forEach(function (ms) { setTimeout(build, ms); }); })(); ` return ( <> {/* HIDDEN DIV – provjeri da li je ID tačan */} {/* SCRIPT TAG – OBAVEZNO zatvoren */} </> ) } SchemaMarkup.defaultProps = { name: "Naziv aplikacije", slug: "slug-aplikacije", description: "", image: "", developer: "", categories: "", pricing: "", launchedAt: "", dateModified: "", ratingValue: 0, ratingCount: 0, faqQ1: "", faqA1: "", faqQ2: "", faqA2: "", faqQ3: "", faqA3: "", faqQ4: "", faqA4: "", faqQ5: "", faqA5: "" }