
Kustomer
Rating
100
%
Recommended
(
1
reviews
)
Pricing
Free to install. Additional charges may apply.
Developer
Launched
29-Apr-20

Kustomer
Rating
100
%
Recommended
(
1
reviews
)
Pricing
Free to install. Additional charges may apply.
Developer
Launched
29-Apr-20

Kustomer
Rating
100
%
Recommended
(
1
reviews
)
Pricing
Free to install. Additional charges may apply.
Developer
Launched
29-Apr-20
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
Categories:
Chat, Helpdesk
Integrations:
Checkout, 40+ Integrations, Aircall, ChannelReply, Klaivyo, Loop, Recharge
Checkout, 40+ Integrations, Aircall, ChannelReply, Klaivyo, Loop, Recharge
Languages:
English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese
English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese
Filter Reviews
Operator reports
100
%
Recommended
(
1
reviews
)

Alesia B.
Role:
Marketing
Category:
Home & Decor
Shopify Plan:
Plus
Overall satisfaction
Very Satisfied
May 23, 2024
Years of use:
1-2 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Ease of assigning and inputting on tickets as well as editing articles and information.
What was disappointing
The integration with some external apps hasn't been great or customisable.

Overall satisfaction
Very Satisfied
May 23, 2024
Years of use:
1-2 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Ease of assigning and inputting on tickets as well as editing articles and information.
What was disappointing
The integration with some external apps hasn't been great or customisable.
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