Kustomer

Kustomer Logo

Kustomer

Rating

100

%

Recommended

(

1

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

Launched

29-Apr-20

Kustomer Logo

Kustomer

Rating

100

%

Recommended

(

1

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

Launched

29-Apr-20

Kustomer Logo

Kustomer

Rating

100

%

Recommended

(

1

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

Launched

29-Apr-20

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Categories:

Chat, Helpdesk

Integrations:

Checkout, 40+ Integrations, Aircall, ChannelReply, Klaivyo, Loop, Recharge

Checkout, 40+ Integrations, Aircall, ChannelReply, Klaivyo, Loop, Recharge

Languages:

English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese

English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese

Share your knowledge with Shopify app teams & earn up to $500/session.

Share your knowledge with Shopify app teams & earn

Get paid to share your experience and influence the tools you use. Earn up to $500/session.

Filter Reviews

Operator reports

100

%

Recommended

(

1

reviews

)
Photo of Reviewer Filip Djokic

Alesia B.

Overall satisfaction

Very Satisfied

Role

Marketing

Shop category

Home & Decor

Shopify plan

Plus

Reviewed on

May 23, 2024

Years of use

1-2 years

Relationship

Hands-on user

Still using this tool

Yes

Importance

Valuable but not essential

What exceeded expectations

Ease of assigning and inputting on tickets as well as editing articles and information.

What was disappointing

The integration with some external apps hasn't been great or customisable.

Photo of Reviewer Filip Djokic

Very Satisfied

Alesia B.

Role

Marketing

Shop category

Home & Decor

Shopify plan

Plus

Reviewed on

May 23, 2024

Years of use

1-2 years

Relationship

Hands-on user

Still using this tool

Yes

Importance

Valuable but not essential

What exceeded expectations

Ease of assigning and inputting on tickets as well as editing articles and information.

What was disappointing

The integration with some external apps hasn't been great or customisable.

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