Verified Reviews
Yotpo: Loyalty & Rewards
Rating
98% Recommended
(10 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
Verified Reviews
Yotpo: Loyalty & Rewards
Rating
98% Recommended
(10 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Yotpo Loyalty & Referrals simplifies customer loyalty and retention. Our agile loyalty platform empowers you to launch quickly and iterate endlessly — no dev needed. Customers can earn and redeem points with our 20+ out-of-the-box campaigns, ultimately driving repeat purchases, increasing LTV, and boosting engagement. With our detailed loyalty and referral program analytics, understand consumer behavior and make decisions that catalyze customer retention and create lasting brand loyalty.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Overall satisfaction
Very Satisfied
Apr 6, 2026
Years of use:
More then 3 years
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Driven significantly higher AOV and repeat customer growth
What was disappointing
works great
Overall satisfaction
Very Satisfied
Apr 6, 2026
Years of use:
More then 3 years
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Driven significantly higher AOV and repeat customer growth
What was disappointing
works great
Overall satisfaction
Very Satisfied
Oct 19, 2025
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
They take my feedback and are very responsive on what to build next on the roadmap especially with ADA compliance.
What was disappointing
They built a referral widget for post purchase but I suggested a loyalty play with a referral fall back since I've seen a 39% take rate when using other pop ups for this use case.
Overall satisfaction
Very Satisfied
Oct 19, 2025
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
They take my feedback and are very responsive on what to build next on the roadmap especially with ADA compliance.
What was disappointing
They built a referral widget for post purchase but I suggested a loyalty play with a referral fall back since I've seen a 39% take rate when using other pop ups for this use case.
Anna B.
E-commerce Manager,
Health and Beauty Brand
Overall satisfaction
Neutral
May 4, 2025
Years of use:
2-3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
The mechanics of the product are great. Also having multiple products in the same platform is a god send for me and my team.
What was disappointing
The 1:1 service could be better. We often have a WIP where we have to raise the same issues over and over again.
Overall satisfaction
Neutral
May 4, 2025
Years of use:
2-3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
The mechanics of the product are great. Also having multiple products in the same platform is a god send for me and my team.
What was disappointing
The 1:1 service could be better. We often have a WIP where we have to raise the same issues over and over again.
Gwyneth J.
Customer Service,
Health and Beauty Brand
Overall satisfaction
Neutral
Apr 13, 2025
Years of use:
2-3 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Works well as a standard rewards program, easy to find customers and add/remove points.
What was disappointing
Has some odd glitches, and our marketing team is not happy with it. Seems to have gotten harder to start customers on with Shopify's most recent update.
Overall satisfaction
Neutral
Apr 13, 2025
Years of use:
2-3 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Works well as a standard rewards program, easy to find customers and add/remove points.
What was disappointing
Has some odd glitches, and our marketing team is not happy with it. Seems to have gotten harder to start customers on with Shopify's most recent update.
Overall satisfaction
Not Satisfied
Oct 9, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
No
Importance:
Valuable but not essential
What exceeded expectations
None of it. It was the worst experience and business decision of my 40+ year career.
What was disappointing
Update: 03/26 The service was down for almost 3 week recently and customers could not redeem rewards at all. We are switching services. I wish we could merge profiles for customers with duplicate accounts so the points all go into one account. I also would like to be able to assign free shipping to premium tier levels as an ongoing perk. I would also like to be able to assign a tier level without giving the points to get there. Other than that, it works well.
Overall satisfaction
Not Satisfied
Oct 9, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
No
Importance:
Valuable but not essential
What exceeded expectations
None of it. It was the worst experience and business decision of my 40+ year career.
What was disappointing
Update: 03/26 The service was down for almost 3 week recently and customers could not redeem rewards at all. We are switching services. I wish we could merge profiles for customers with duplicate accounts so the points all go into one account. I also would like to be able to assign free shipping to premium tier levels as an ongoing perk. I would also like to be able to assign a tier level without giving the points to get there. Other than that, it works well.
