Omnisend Email Marketing & SMS

Omnisend Email Marketing & SMS Logo

Built for Shopify

Omnisend Email Marketing & SMS

Rating

78

%

Recommended

(

18

reviews

)

Pricing

Free to install

Developer

Launched

10-Mar-14

Omnisend Email Marketing & SMS Logo

Built for Shopify

Omnisend Email Marketing & SMS

Rating

78

%

Recommended

(

18

reviews

)

Pricing

Free to install

Developer

Launched

10-Mar-14

Omnisend Email Marketing & SMS Logo

Built for Shopify

Omnisend Email Marketing & SMS

Rating

78

%

Recommended

(

18

reviews

)

Pricing

Free to install

Developer

Launched

10-Mar-14

Run email marketing & SMS campaigns with AI marketing tools. Collect emails with popups & sell more.

Sell more with email marketing, SMS, newsletters, and web push in one app — turn visitors into customers and repeat buyers. Connect ChatGPT or Claude to Omnisend via MCP: create campaigns and build segments without leaving the chat. Omnisend's AI marketing writes on-brand copy and powers product recommendations. Grow your email list with popups and signup forms, then let marketing automation run abandoned cart and welcome automation. Plus 24/7 email & live chat support and 200+ integrations.

Categories:

Email marketing, Pop-ups

Integrations:

Checkout, Shopify Flow, Aftership, Gorgias, Justuno, Loox, Recharge, Yotpo

Checkout, Shopify Flow, Aftership, Gorgias, Justuno, Loox, Recharge, Yotpo

Core Features:

Email campaigns · SMS · Web push · Automation workflows · Segmentation · Sign-up forms & pop-ups · AI copy & product recommendations · Reporting

Email campaigns · SMS · Web push · Automation workflows · Segmentation · Sign-up forms & pop-ups · AI copy & product recommendations · Reporting

Languages:

English

English

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Is Omnisend worth it?

The value alternative to Klaviyo — most of the capability at a lower price, with a design and automation ceiling you'll eventually notice.

Across 18 verified merchants and agency operators, 78% are satisfied with Omnisend. It is chosen almost entirely as a Klaviyo alternative, and reviewers report that decision paying off: comparable segmentation and targeting for less money, email, SMS and web push under one subscription, and a platform that's genuinely easy to learn. Several merchants attribute 30–40% of revenue to it, and migration from Mailchimp or Klaviyo is described as stress-free. The ceiling shows in three places. Email design feels dated next to purpose-built tools, with limited templates and layout control. Automations are capable but shallower than Klaviyo's — push notification workflows in particular are missing — and the pop-up builder constrains shapes and formats. Analytics are thinner than rivals, and support quality divides reviewers. Cost also rises with database size rather than usage, which frustrates merchants with large but quiet lists. The verdict: the sensible choice for stores that want serious email and SMS without Klaviyo's bill, provided you can live with a design and automation ceiling you'll probably meet eventually.

SIGNAL FROM THE PANEL

Pros & cons from 18 verified Omnisend reviews

What merchants like

What merchants like

Easy to use

11

Segmentation & reporting

7

Automation workflows

5

Email, SMS & push in one

4

Cheaper than Klaviyo

4

Common Complaints

Common Complaints

Cost climbs with list size

5

Limited email design options

4

Automations behind Klaviyo

4

Pop-up builder limits

4

Fewer analytics than rivals

3

COST

How much does Omnisend cost?

Omnisend is free to install, with paid plans at $16 and $59/month. The structural point our panel raises: pricing is based on your contact database rather than how much you send, so merchants with large, low-engagement lists pay for contacts they aren't monetizing — prune before you migrate, not after.

Filter Reviews

Operator reports

78

%

Recommended

(

18

reviews

)

What merchants say about this app

AI SUMMARY

Merchants position Omnisend as a more affordable alternative to Klaviyo with comparable segmentation and targeting, praising easy campaign and sign-up form creation, combined email, SMS and push, and helpful reporting for keeping lists clean. Setup, syncing and support are generally well received. Complaints include costs that climb on higher tiers, limited push and SMS automation, a learning curve for building funnels, and limited pop-up design freedom.

Photo of Reviewer Filip Djokic

Benjamin K.

Overall satisfaction

Very Satisfied

Role

Owner

Shop category

Toys & Games

Shopify plan

Grow

Reviewed on

Jun 10, 2026

Years of use

More then 3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

really great email SMS push platform which works like Klaviyo but at a lower cost. Easy to use, I have enjoyed it so far

What was disappointing

Omnisend is a bit expesnive for my small shop but also doesn't really have a great AI powered suggestions element to increase open rates or efficacy. I would love to get tailored suggestions based on the data and ROI

Photo of Reviewer Filip Djokic

Very Satisfied

Benjamin K.

Role

Owner

Shop category

Toys & Games

Shopify plan

Grow

Reviewed on

Jun 10, 2026

Years of use

More then 3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

really great email SMS push platform which works like Klaviyo but at a lower cost. Easy to use, I have enjoyed it so far

What was disappointing

Omnisend is a bit expesnive for my small shop but also doesn't really have a great AI powered suggestions element to increase open rates or efficacy. I would love to get tailored suggestions based on the data and ROI

Photo of Reviewer Filip Djokic

Dragos B.

Overall satisfaction

Very Satisfied

Role

E-commerce Manager

Shop category

Automotive

Shopify plan

Grow

Reviewed on

Apr 27, 2026

Years of use

More then 3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

Migration to omnisend was stress-free. I loved the ability to fully integrate with shopify, without the need for additional apps. This used to be the case with Mailchimp, the previous email platform used.

What was disappointing

I would like to see a better, native integration with AI tools, especially Claude and Gemini.

Photo of Reviewer Filip Djokic

Very Satisfied

Dragos B.

Role

E-commerce Manager

Shop category

Automotive

Shopify plan

Grow

Reviewed on

Apr 27, 2026

Years of use

More then 3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

Migration to omnisend was stress-free. I loved the ability to fully integrate with shopify, without the need for additional apps. This used to be the case with Mailchimp, the previous email platform used.

What was disappointing

I would like to see a better, native integration with AI tools, especially Claude and Gemini.

Photo of Reviewer Filip Djokic

Bhavesh S.

Overall satisfaction

Very Satisfied

Role

E-commerce Manager

Shop category

Health & Beauty

Shopify plan

Plus

Reviewed on

Nov 3, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

No

Importance

Valuable but not essential

What exceeded expectations

Omnisend has a good promotions options and that is by far the best I have experienced

What was disappointing

Automations can be improved like Klaviyo

Photo of Reviewer Filip Djokic

Very Satisfied

Bhavesh S.

Role

E-commerce Manager

Shop category

Health & Beauty

Shopify plan

Plus

Reviewed on

Nov 3, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

No

Importance

Valuable but not essential

What exceeded expectations

Omnisend has a good promotions options and that is by far the best I have experienced

What was disappointing

Automations can be improved like Klaviyo

Photo of Reviewer Filip Djokic

Brett O.

Overall satisfaction

Neutral

Role

Owner

Shop category

Home & Decor

Shopify plan

Basic

Reviewed on

Oct 31, 2025

Years of use

Less then 1 year

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

I appreciate its simplicity, yet hidden power. for example, the beta AI segmentation feature is cool, but flawed. They are also shipping new features every month and seem to offer a lot of help without heavy wait times

What was disappointing

Design wise, it's still a little clunky and simple. I would like more modern and design forward themes similar to flodesk. I hope their AI segmenting becomes more accurate over time as that would save me a lot of mental time trying to figure out which groups to send my email to.

Photo of Reviewer Filip Djokic

Neutral

Brett O.

Role

Owner

Shop category

Home & Decor

Shopify plan

Basic

Reviewed on

Oct 31, 2025

Years of use

Less then 1 year

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

I appreciate its simplicity, yet hidden power. for example, the beta AI segmentation feature is cool, but flawed. They are also shipping new features every month and seem to offer a lot of help without heavy wait times

What was disappointing

Design wise, it's still a little clunky and simple. I would like more modern and design forward themes similar to flodesk. I hope their AI segmenting becomes more accurate over time as that would save me a lot of mental time trying to figure out which groups to send my email to.

Photo of Reviewer Filip Djokic

Ashish M.

Overall satisfaction

Very Satisfied

Role

Owner

Shop category

Fashion & Apparel

Shopify plan

Plus

Reviewed on

Sep 26, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

Omnisend has exceeded expectations by giving us far better value than Klaviyo. For the same budget, we can send more emails, reach more customers, and make more money—plus the deliverability is stronger, which drives better results overall.

What was disappointing

The only minor downside has been a few missing or less extensive integrations compared to Klaviyo, but honestly, it hasn’t been a big deal and hasn’t impacted our overall performance.

Photo of Reviewer Filip Djokic

Very Satisfied

Ashish M.

Role

Owner

Shop category

Fashion & Apparel

Shopify plan

Plus

Reviewed on

Sep 26, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

Omnisend has exceeded expectations by giving us far better value than Klaviyo. For the same budget, we can send more emails, reach more customers, and make more money—plus the deliverability is stronger, which drives better results overall.

What was disappointing

The only minor downside has been a few missing or less extensive integrations compared to Klaviyo, but honestly, it hasn’t been a big deal and hasn’t impacted our overall performance.

Photo of Reviewer Filip Djokic

Rudi O.

Overall satisfaction

Very Satisfied

Role

E-commerce Manager

Shop category

Fashion & Apparel

Shopify plan

Advanced

Reviewed on

Aug 19, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

We use Omnisend on a daily basis. Around 30-40 % of of revenue is generated through this app, the reports are great. The segments and automation are extremely easy to use and set up.

What was disappointing

The price can start being expensive once you grow and you are charged for your data base and not usage.

Photo of Reviewer Filip Djokic

Very Satisfied

Rudi O.

Role

E-commerce Manager

Shop category

Fashion & Apparel

Shopify plan

Advanced

Reviewed on

Aug 19, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

We use Omnisend on a daily basis. Around 30-40 % of of revenue is generated through this app, the reports are great. The segments and automation are extremely easy to use and set up.

What was disappointing

The price can start being expensive once you grow and you are charged for your data base and not usage.

Photo of Reviewer Filip Djokic

Robin A.

Overall satisfaction

Neutral

Role

Owner

Shop category

Other

Shopify plan

Grow

Reviewed on

Apr 2, 2025

Years of use

1-2 years

Relationship

Hands-on user

Still using this tool

Yes

Importance

Valuable but not essential

What exceeded expectations

Omnisend has exceeded our expectations by providing a comprehensive and user-friendly email marketing solution tailored for e-commerce. Its automation workflows have streamlined our email and SMS campaigns, saving time while boosting customer engagement. The drag-and-drop email builder makes it easy to create visually appealing emails without technical expertise. Additionally, its advanced segmentation and personalization features have helped us target customers more effectively, leading to higher open rates and conversions. The seamless Shopify integration and multi-channel marketing capabilities, including SMS and push notifications, have further enhanced our ability to reach and retain customers efficiently.

What was disappointing

While Omnisend offers powerful features, there are a few areas where it falls short. The pricing structure can be expensive for smaller businesses, especially as the contact list grows. The email template customization is somewhat limited, making it challenging to achieve highly unique designs without additional coding. Additionally, the reporting and analytics, while useful, could be more detailed and customizable to provide deeper insights. Some users may also find the SMS marketing costs higher compared to standalone SMS platforms. Lastly, while customer support is generally helpful, response times can sometimes be slow during peak periods. Despite these drawbacks, Omnisend remains a strong choice for e-commerce email marketing.

Photo of Reviewer Filip Djokic

Neutral

Robin A.

Role

Owner

Shop category

Other

Shopify plan

Grow

Reviewed on

Apr 2, 2025

Years of use

1-2 years

Relationship

Hands-on user

Still using this tool

Yes

Importance

Valuable but not essential

What exceeded expectations

Omnisend has exceeded our expectations by providing a comprehensive and user-friendly email marketing solution tailored for e-commerce. Its automation workflows have streamlined our email and SMS campaigns, saving time while boosting customer engagement. The drag-and-drop email builder makes it easy to create visually appealing emails without technical expertise. Additionally, its advanced segmentation and personalization features have helped us target customers more effectively, leading to higher open rates and conversions. The seamless Shopify integration and multi-channel marketing capabilities, including SMS and push notifications, have further enhanced our ability to reach and retain customers efficiently.

What was disappointing

While Omnisend offers powerful features, there are a few areas where it falls short. The pricing structure can be expensive for smaller businesses, especially as the contact list grows. The email template customization is somewhat limited, making it challenging to achieve highly unique designs without additional coding. Additionally, the reporting and analytics, while useful, could be more detailed and customizable to provide deeper insights. Some users may also find the SMS marketing costs higher compared to standalone SMS platforms. Lastly, while customer support is generally helpful, response times can sometimes be slow during peak periods. Despite these drawbacks, Omnisend remains a strong choice for e-commerce email marketing.

Photo of Reviewer Filip Djokic

Naz H.

Overall satisfaction

Neutral

Role

E-commerce Manager

Shop category

Food & Drink

Shopify plan

Advanced

Reviewed on

Mar 17, 2025

Years of use

More then 3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

They have added many new features over the last couple of years that enhance the marketing automation proposition of the software

What was disappointing

The customer support is still lacking and it becomes extremely tedious and laborious trying to explain a problem to the support reps

Photo of Reviewer Filip Djokic

Neutral

Naz H.

Role

E-commerce Manager

Shop category

Food & Drink

Shopify plan

Advanced

Reviewed on

Mar 17, 2025

Years of use

More then 3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

They have added many new features over the last couple of years that enhance the marketing automation proposition of the software

What was disappointing

The customer support is still lacking and it becomes extremely tedious and laborious trying to explain a problem to the support reps

Photo of Reviewer Filip Djokic

Nikole R.

Overall satisfaction

Neutral

Role

Owner

Shop category

Food & Drink

Shopify plan

Advanced

Reviewed on

Mar 3, 2025

Years of use

1-2 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Valuable but not essential

What exceeded expectations

Easy to setup and sync. The reports are really nice to see.

What was disappointing

I do wish our had more freedom in designing the emails. More templates for times of year would be nice.

Photo of Reviewer Filip Djokic

Neutral

Nikole R.

Role

Owner

Shop category

Food & Drink

Shopify plan

Advanced

Reviewed on

Mar 3, 2025

Years of use

1-2 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Valuable but not essential

What exceeded expectations

Easy to setup and sync. The reports are really nice to see.

What was disappointing

I do wish our had more freedom in designing the emails. More templates for times of year would be nice.

Photo of Reviewer Filip Djokic

Angela J.

Overall satisfaction

Neutral

Role

Owner

Shop category

Fashion & Apparel

Shopify plan

Basic

Reviewed on

Jan 29, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

Has all of the essentials required in an email marketing platform. Support was awesome. Easy to use.

What was disappointing

Inability to create a pop up for lead gen in a shape other than a square or rectangle (ie. circle, video pop up, etc). Inability to create a full page pop up for a gated sales page. Constant bugs with flow triggers and filters. Not as many analytics as klaviyo.

Photo of Reviewer Filip Djokic

Neutral

Angela J.

Role

Owner

Shop category

Fashion & Apparel

Shopify plan

Basic

Reviewed on

Jan 29, 2025

Years of use

2-3 years

Relationship

User and decision maker

Still using this tool

Yes

Importance

Critical for me to do my job

What exceeded expectations

Has all of the essentials required in an email marketing platform. Support was awesome. Easy to use.

What was disappointing

Inability to create a pop up for lead gen in a shape other than a square or rectangle (ie. circle, video pop up, etc). Inability to create a full page pop up for a gated sales page. Constant bugs with flow triggers and filters. Not as many analytics as klaviyo.

Frequently asked questions about Omnisend

Is Omnisend worth it?

78% of 18 verified Shopify merchants are satisfied with Omnisend. Most chose it as a lower-cost Klaviyo alternative and report comparable segmentation for less money.

Is Omnisend free to use?

It's free to install, with paid plans at $16 and $59/month. Pricing is based on contact list size rather than send volume, which reviewers flag as a cost driver.

What are the main complaints about Omnisend?

Cost that climbs with list size, dated email design and limited templates, automations that fall short of Klaviyo's depth, a constrained pop-up builder and thinner analytics.

Does Omnisend integrate well with Shopify?

Yes — it integrates natively with Shopify Checkout and Shopify Flow without requiring extra apps, and connects to Gorgias, Loox, Recharge, Yotpo, Aftership and Justuno.

What is the best Omnisend alternative?

Klaviyo is the direct comparison — deeper automation and analytics at a higher price. Mailchimp is the other alternative merchants on our panel mention, usually as the platform they left.

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