Verified Reviews
Rebuy Personalization Engine
Verified Reviews
Rebuy Personalization Engine
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Rebuy unlocks the power of personalization by combining proprietary AI/ML technology with modern (no-code, low-code, and custom code) software, industry-leading integrations, fully-customizable search, merchandising rules, and A/B/n testing. This holistic solution allows brands to fuel data-driven shopping experiences throughout the entire customer journey from the homepage to checkout to post-purchase and beyond.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Overall satisfaction
Neutral
May 20, 2026
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
We moved from a cart page to a rebuy cart drawer and felt this improved the customer experience. The recommendation engine is stronger than what we used previously.
What was disappointing
A lot of their bells and whistles are half-baked and don't suit most scenarios where you need them. The app has also gotten expensive.
Overall satisfaction
Neutral
May 20, 2026
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
We moved from a cart page to a rebuy cart drawer and felt this improved the customer experience. The recommendation engine is stronger than what we used previously.
What was disappointing
A lot of their bells and whistles are half-baked and don't suit most scenarios where you need them. The app has also gotten expensive.
Overall satisfaction
Neutral
Mar 8, 2026
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The Post Purchase, Search feature, and the side cart feature.
What was disappointing
It's a pain to set up and navigate. If something is broken, and you want to change something like a discount, communicate it's a circus, especially if you are wearing multiple hats.
Overall satisfaction
Neutral
Mar 8, 2026
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The Post Purchase, Search feature, and the side cart feature.
What was disappointing
It's a pain to set up and navigate. If something is broken, and you want to change something like a discount, communicate it's a circus, especially if you are wearing multiple hats.
Overall satisfaction
Not Satisfied
Feb 19, 2026
Years of use:
2-3 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
I think it's way overpriced for what features we use it for. we basically just use it for in cart upsell and checkout upsell.
What was disappointing
custom build my own solution?
Overall satisfaction
Not Satisfied
Feb 19, 2026
Years of use:
2-3 years
Relationship with this product:
I used it, but I didn't influence the buying decision
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
I think it's way overpriced for what features we use it for. we basically just use it for in cart upsell and checkout upsell.
What was disappointing
custom build my own solution?
Etan E.
E-commerce Manager,
Health and Beauty Brand
Overall satisfaction
Very Satisfied
Jan 5, 2026
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The bundle builder has been a game-changer—it's our biggest converter. The usage-based pricing keeps costs reasonable, and support is genuinely responsive when we need help.
What was disappointing
Setup gets technical fast. Widgets, data sources, placement customization—sometimes you really need to roll up your sleeves to implement things properly. A more intuitive configuration UI would lower the barrier, especially for non-dev users who want to test new placements quickly.
Overall satisfaction
Very Satisfied
Jan 5, 2026
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The bundle builder has been a game-changer—it's our biggest converter. The usage-based pricing keeps costs reasonable, and support is genuinely responsive when we need help.
What was disappointing
Setup gets technical fast. Widgets, data sources, placement customization—sometimes you really need to roll up your sleeves to implement things properly. A more intuitive configuration UI would lower the barrier, especially for non-dev users who want to test new placements quickly.
Overall satisfaction
Neutral
Oct 18, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
It has grown quite a few of our orders with the customer adding the suggestions for use with product items.
What was disappointing
We have a lot of products and wish there was more ai aspects to help see past orders to suggest items or a quicker way to go over the suggestions.
Overall satisfaction
Neutral
Oct 18, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
It has grown quite a few of our orders with the customer adding the suggestions for use with product items.
What was disappointing
We have a lot of products and wish there was more ai aspects to help see past orders to suggest items or a quicker way to go over the suggestions.
