Verified Reviews
Shipway All in One Shipping
Verified Reviews
Shipway All in One Shipping
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Shipway offers the best ecommerce shipping automation solution, partnered with 10+ top couriers and covering 29k+ pin-codes across India. Our logistics aggregation solution includes AI-order allocation, shipping intelligence, NDR automation, branded tracking and communication, RTO reduction suite and returns automation (refunds & exchange). India's best courier aggregator that ensures efficient shipping, returns management & order tracking. Trusted by over 15k happy online sellers.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Overall satisfaction
Neutral
May 13, 2024
Years of use:
2-3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
No
Importance:
Valuable but not essential
What exceeded expectations
Streamlined Order Processing: Merchants appreciate how Shipway streamlines order processing and reduces operational times. Features like bulk label generation, return automation, and tracking ID assignment significantly improve efficiency. Robust Customer Support: Shipway's support team is frequently commended for their prompt and helpful assistance. Users report positive interactions with support staff who resolve issues quickly and effectively. Extensive Features: The app offers a range of features including sub-account creation, branded tracking pages, NDR (Non-Delivery Report) follow-ups, and COD (Cash on Delivery) order confirmation. These features help in managing logistics more efficiently and enhancing customer service. Positive Impact on Business Growth: Many merchants note that using Shipway has positively impacted their logistics and overall business growth. The app is particularly beneficial for small businesses looking to optimize their shipping and fulfillment processes. Multi-Courier Integration: Shipway supports integration with multiple courier services, allowing businesses to choose the best shipping options for their needs. This flexibility helps in reducing shipping costs and improving delivery times.
What was disappointing
Poor User Interface: The user interface of Shipway feels primitive and outdated. Users have reported that it is not intuitive and lacks the modern design elements that make navigation easy and efficient. Additional Costs for Add-Ons: While the base functionality is robust, some advanced features require additional costs. This can be a drawback for businesses operating on a tight budget. Occasional Glitches: Some users have reported occasional glitches and bugs. However, these issues are typically resolved quickly by the support team.
Overall satisfaction
Neutral
May 13, 2024
Years of use:
2-3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
No
Importance:
Valuable but not essential
What exceeded expectations
Streamlined Order Processing: Merchants appreciate how Shipway streamlines order processing and reduces operational times. Features like bulk label generation, return automation, and tracking ID assignment significantly improve efficiency. Robust Customer Support: Shipway's support team is frequently commended for their prompt and helpful assistance. Users report positive interactions with support staff who resolve issues quickly and effectively. Extensive Features: The app offers a range of features including sub-account creation, branded tracking pages, NDR (Non-Delivery Report) follow-ups, and COD (Cash on Delivery) order confirmation. These features help in managing logistics more efficiently and enhancing customer service. Positive Impact on Business Growth: Many merchants note that using Shipway has positively impacted their logistics and overall business growth. The app is particularly beneficial for small businesses looking to optimize their shipping and fulfillment processes. Multi-Courier Integration: Shipway supports integration with multiple courier services, allowing businesses to choose the best shipping options for their needs. This flexibility helps in reducing shipping costs and improving delivery times.
What was disappointing
Poor User Interface: The user interface of Shipway feels primitive and outdated. Users have reported that it is not intuitive and lacks the modern design elements that make navigation easy and efficient. Additional Costs for Add-Ons: While the base functionality is robust, some advanced features require additional costs. This can be a drawback for businesses operating on a tight budget. Occasional Glitches: Some users have reported occasional glitches and bugs. However, these issues are typically resolved quickly by the support team.
