tomboyx

WHO WE ARE

At tomboyx, we believe that everyone in every body should feel awesome in their underwear. Our brand, like our customers, transcends stereotypes to amplify a person who strives to live every day as their authentic self. We are dedicated, driven, and continuing to scale. If you have the passion and capacity to go all in with us, please apply.

THE POSITION

TomboyX is looking for an Ecommerce Platform Manager to own the configuration, integration, and optimization of the systems that run our DTC, wholesale, and marketplace business. This is a hands-on role: you’ll live inside these platforms’ admin tools, keep data flowing accurately between them, configure and launch new functionality directly, and reduce our reliance on developer resources for platform-level changes.

RESPONSIBILITIES

The stack you’ll own includes a Shopify Plus storefront and the systems connected to it. You’ll work closely with our contract Shopify development team and cross-functionally with internal teams: operations, merchandising, marketing, and customer experience. The expectation is that most day-to-day platform work (rules, automations, workflows, settings, data sync, app management) is yours to execute directly.

Platform Management & Vendor Relationships

• Own platform configuration across our ecommerce stack: build and adjust rules, automations, and workflows in the platforms above without developer involvement

• Manage the integration layer: partner with ops to own how product, inventory, order, and customer data flows across Shopify-native ERP/inventory tools, 3PL integrations, dropship platforms, and Amazon Seller Central; monitor for sync failures and fix root causes in configuration.

• Diagnose and resolve platform issues as they arise (performance problems, integration breaks, degraded customer experience), identifying root cause and whether the fix belongs in-platform or requires dev involvement

• Identify new functionality and manage the technical roadmap: monitor internal enhancement requests, vendor release notes, roadmaps, and beta programs; evaluate new features against our business needs; build the case and implement what’s worth adopting

• Own or co-own vendor relationships for most software platforms used by tomboyx: escalations, feature requests, technical configuration, integrations, and testing of new releases before they reach production

Roadmap & Prioritization

• Manage tbx Technical Roadmap, prioritizing and sequencing platform changes around business-critical windows (e.g., holiday code freeze), including QA/UAT sign-off before changes go live.

• Balance risk, urgency, and dependency on dev-contractor availability

• Coordinate cross-functionally with internal colleagues to ensure that the available technology helps them meet their goals as effectively and efficiently as possible.

• Partner with our external dev contractors when custom work is required, reducing external spend when possible

• Document and maintain institutional knowledge: keep a living record and runbooks for how each platform and integration is configured and why, so no system depends on one person; publish monthly release notes to the broader tomboyx team

WHO YOU ARE

You are organized, communicative, and thrive on getting the details right. You understand that technical excellence enables great products to reach great customers. You are:

• A natural communicator: able to translate complex logistics data into clear, actionable updates for non-ops audiences.

• Tech savvy: able to adopt new and existing technologies to improve workflow efficiency.

• Proactive: you flag risks and see solutions.

• Detail-oriented and process-driven

• Comfortable working cross-functionally and managing multiple priorities at once.

REQUIREMENTS

• Hands-on experience on Shopify Plus

• 5+ years in ecommerce operations or systems roles, including 2–3+ years hands-on configuring ecommerce platforms and apps (e.g., returns, loyalty, wholesale and other Shopify apps). Direct admin-panel experience required, not just ticket-writing to a dev team

• Experience managing data flows between Shopify and an ERP or inventory system, a 3PL, and at least one marketplace or dropship channel

• Comfort diagnosing and fixing the root cause of errors across integrated systems

• Working knowledge of HTML/CSS/JS: enough to diagnose whether an issue is theme-side or app-side before engaging a developer

• Comfortable reading vendor documentation and release notes and translating them into business opportunities

• Strong cross-functional communication: you’ll coordinate with contractors, internal teams, and vendors without a formal PM layer between you

• Bias toward action: this role is measured on implementation, not just recommendations

COMPENSATION AND BENEFITS

• Salary range: $115,000–$125,000. The final base salary offered will be determined based on factors such as skills, education, and/or experience. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.

• Excellent insurance benefits: Employee medical/dental/vision 100% paid by Company; dependents 50% paid by Company

• Company paid short and long-term disability, and AD&D insurance

• 401k with up to 4% Company match + stock options

• Cell phone & transportation stipend

• Self managed paid time off

• Paid parental leave up to 12 weeks

• 9 Company paid holidays, including your birthday!

• Flexible working hours, pet-friendly environment, office snacks

• Employee assistance program

• 50% Employee discounts on tomboyx products (UNDIES! TEES! Oh yeah — and UNDIES!)

• Work schedule: Mondays and Friday remote, Tuesdays - Thursdays in Seattle office

TOMBOYX VALUES

The way we work is guided by the following values:

Accountability: We show up fully, hold ourselves accountable, and lead with our most authentic selves.

Fearlessness: We’re brave, curious, and willing to dare greatly. We’re empowered to take the wheel, experiment, and grow.

Diversity: We champion diversity and inclusion; everyone is welcome and appreciated. We celebrate our differences and foster a true sense of belonging.

Trust: Our connections are grounded in trust, transparency, and respect. We foster radical candor and clarity as kindness.

Unity: We are individuals driven by a true north: to build a more equal and progressive world.

To apply, send your resume and cover letter to jobs@tomboyx.com.

TOMBOYX VALUES

The way we work is guided by the following values:

Accountability: We show up fully, hold ourselves accountable, and lead with our most authentic selves.

Fearlessness: We’re brave, curious, and willing to dare greatly. We’re empowered to take the wheel, experiment, and grow.

Diversity: We champion diversity and inclusion; everyone is welcome and appreciated. We celebrate our differences and foster a true sense of belonging.

Trust: Our connections are grounded in trust, transparency, and respect. We foster radical candor and clarity as kindness.

Unity: We are individuals driven by a true north: to build a more equal and progressive world.

To apply, send your resume and cover letter to jobs@tomboyx.com.

https://tomboyx.com/pages/careers

tomboyx is an equal opportunity employer committed to diversity, equity, and inclusion. We celebrate individuality and believe in the power of diverse perspectives to drive innovation.