Nutracelle

Judge.me Product Reviews App

ReviewsShopify review

★★★★★5 of 55 Jan 2024

“UPDATED: We have been using Judge.me for over 4 years now. We have tried almost all of the other major options and came back to Judge.me - we simply love everything about it: 1. It does everything you need at a reasonable price. 2. They have excellent customer service. 3. They have documentation that is correct and easy to find, so you can make the changes you want yourself. 4. The app works properly. 5. It plays nice with other apps, and integrates with the tools you need. Honestly, I wish every app development company would look at Judge.me as an example of how to do a good job. The only feature I wish they had was a function for customers to review blog content. The other apps are either ridiculously expensive or they don't integrate well. Judge.me does both, and it does it well.”

Excerpt. Read the full review at the source. · Used over 4 years using the app

• Specific use case
• Concrete example

Recharge Subscriptions App

SubscriptionsShopify review

★★★★★1 of 523 Jun 2021

“Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our customers on how confusing the customer portal was, they charged $300/month to customize it, and you still have to pay a developer 1000s on top of that. After more than 2 years, we finally found another solution that works for us and we have never been so happy to get rid of an app than Recharge. Good Riddance.”

Excerpt. Read the full review at the source. · Used over 3 years using the app

• Specific use case
• Concrete example

PageFly ✦ AI Page Builder

StorefrontShopify review

★★★★★5 of 54 Nov 2019

“Awesome support and it does exactly what it needs to. Love it! I don't know how we lived without it before.”

Excerpt. Read the full review at the source. · Used 8 months using the app

Smile: Loyalty Program Rewards

Loyalty & upsellShopify review

★★★★★1 of 524 Feb 2019

“Update: I gave it one star because I left a 5 star review for another app that costs 10x less a month and has far more functionality than smile.io does. I wish they made a loyalty app. There really is no excuse to charge companies predatory pricing for basic functions. We had previously given it two stars as it does collect points and integrates with the apps we require. We needed the API, so to get that functionality it is EXTREMELY expensive. We are paying $600 USD a month (I understand to get the API now it's worse - starting at $1000 USD a month). We'd switch to another tool in a heartbeat if it could sync with the apps we require. In this day and age, to 'firewall' integrations & API's is just not playing nice. I hate that it has a pop-up portal for the points. We already have a customer support one, so it is confusing for customers. The customer interface is also not nearly as customizable as you'd expect for the price. We should have full branding control at the price we pay. We should be able to control the portal & make it page, or embed it in the customer account page. I also wish the points were fully integrated into the checkout for single & recurring orders, with prompts and customization. For the ridiculous amount we are paying, you'd think it would. But no. We are paying for what should be a $59/month app. Customer support is ok. But again, for the price we are paying, I really expect to have live chat customer support available - not an email back in a day or two. Positive: It integrates nicely with reviews, our crm, subscriptions, VIP, etc. and it is very stable. All in all, it does work. If you have simple needs, it's probably a great tool. For us, we just feel stuck with it, it's far too much money, and we wouldn't recommend it.”

Excerpt. Read the full review at the source. · Used about 1 year using the app

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• Concrete example

Klaviyo: Email Marketing & SMS

Email & SMSShopify review

★★★★★1 of 524 Feb 2019

“So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days. It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one. I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows. What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy. Also they really need to improve the build features of the emails. It is 2019 now, not 2014.”

Excerpt. Read the full review at the source. · Used over 1 year using the app

• Specific use case
• Concrete example