Flair Fighter

Omnisend Email Marketing & SMS

Email & SMSShopify review

★★★★★5 of 518 Jan 2023

“I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)”

Excerpt. Read the full review at the source. · Used about 3 years using the app

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• Concrete example

Okendo: Reviews & Loyalty

ReviewsShopify review

★★★★★2 of 517 Mar 2021

“I'm updating my review of Okendo after using it for about 7 months. I honestly don't recommend Okendo after the experience I had with their reviews app. I switched from Okendo about 2 months ago to a different reviews app and am able to make a proper review now. We found that Okendo didn't help us gain as many reviews as we hoped. And especially not many with images/videos. We were originally drawn to their ability to offer auto-generated coupon codes in exchange for review incentives. However a big limiting feature we found with Okendo was they only allow you to e-mail for a review request once. So if a customer never opens your review request email, or opens but doesn't take action. You cannot send another review request. You can only send reminder e-mails if you're in the $99/mth and up plans I believe. We've since switched to another reviews app that costs less and allows us to send up to 3 reminder emails with custom coupon codes. We've increased the rate of reviews we're gaining in the short period of two months time since switching away from Okendo. We also ran into an issue in December 2020 where our review request emails stopped sending for 2 weeks. We informed customer support at the beginning that it stopped working and they had no updates at all. It was only after we wrote a polite but negative review via e-mail did they then have someone work on fixing it right away. But this was 2 weeks later. If we hadn't continued to follow up and reaching out, it'd probably still be broken till today. I had the Essential $29/mth plan. I didn't receive any help with installing the app when the auto-installer didn't work. I had to spend about 2-3 days mucking about in the code of my theme to try to get it to work. When I asked for help, I was told that if I were to upgrade my plan to the $99/mth plan, then they could help me install their reviews app onto my store for me. I eventually figured it out myself, but this felt off from all the amazing reviews Okendo has in the app store. I'm guessing maybe other reviewers must have the higher priced plans? I felt like I was one of their less valued customers because I was paying for a $29/mth plan instead of $99/mth. The customer service also did not want to provide more information about best practices or advice for how to best utilize some of their features. For example such as what discounts or incentives would they advise we send out in exchange for asking for a review? They said they could only help give me more advice to this if I had a higher plan. The only positive aspect is that their customer service got a bit friendlier near the end and they uninstalled their code off of my theme when I was ready to leave. I wish Okendo all the best, and originally I believed in all the hype from all the 5-star reviews they had. Their onboarding sales call was really effective. They seem to really sell the idea you'll get lots of reviews and that they have an amazing incentive offering system and reviews setup which lets customers upload media. But we found all this didn't lead to that many more photo or video reviews. The biggest limiting factor is the inability to send any further emails following up with the customer to leave a review. Okendo is extremely strict that you are only allowed to send 1 email request per order in the Essential plan ($29/mth). In the end, I wished I had used a different reviews app. I think Okendo is pricy for the very limited features and support they offer. I also think that in late 2020 they switched over to having a VA answer most of the customer chat questions because the person answering the live chat would mostly take my messages and pass them on. They're polite but were unable to actually do anything to help or have much knowledge of the app. TLDR: There's other reviews apps out there that are better, have more features, and costs half the price of Okendo. I regret using Okendo when I think of how many potential email reviews I've lost out on during the time I was using Okendo.”

Excerpt. Read the full review at the source. · Used 7 months using the app

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• Concrete example

Judge.me Product Reviews App

ReviewsShopify review

★★★★★5 of 513 Jan 2021

“I will update this review again once we've had some time to use Judge.me as we have only just installed the app. I wanted to leave a review though to highly commend the great level of customer service Judge.me provides. Cesar was super patient with helping me migrate my reviews export CSV over to Judge.me and patiently answering my many questions on what to do. As well as helpfully explaining which email templates they found effective, and best practices for using their app. I appreciate Bilal installing Judge.me to my theme overnight after I gave them the ok before I went to bed. I also want to thank Mohammed for helping me make adjustments to the reviews widget and expediently fixing a small bug. It's only 7:30 am where I am, and we're on track to having Judge.me running in our live store for today. :) I am super pleased at how fast I get a friendly response and help right away. Whether it's super early in the morning, middle of the day, or at midnight. I'm looking forward to using Judge.me! I also want to say, we've used another reviews app that's on the shopify app store that has very high all 5 star reviews. But the level of support was nothing like what Judge.me has shown to me. With the other app, I had to manually install all the code myself after the Automatic installer did not work. This other review's app customer service refused to help me with the installation unless I was willing to upgrade from $30/mth to $99/mth. As well this previous review app was not forthcoming with best practices for how to use their reviews app to gain more reviews as they said that level of support and advice was only for higher tier clients. I bring up our previous reviews app as a contrast to how great Judge.me's level of customer service has been. The price for Judge.me is super affordable, I did not think twice to subscribe to their Awesome plan. I like how it's super simple. Get tonnes of features all at one fair and affordable monthly price. Rather than other apps which have way worse/limited features and cost more than Judge.me. Or are charging an arm and leg the more orders you have in your store.”

Excerpt. Read the full review at the source. · Used about 1 month using the app

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PageFly ✦ AI Page Builder

StorefrontShopify review

★★★★★5 of 525 Nov 2020

“The support at PageFly is amazing! I installed PageFly so I could create a simple landing page to collect email leads before Black Friday. I had some questions and support would answer super quickly, within 10 minutes at most. This is the fastest I've ever seen of any app support. They're really helpful. Only critique is increasing the button padding is not so intuitive, and will only look good on the PC view, while the mobile view is a little odd (text is aligned to the top than the middle). To remedy that, I just changed the button back to default spacing. But other than that, this app has been perfect for building a simple landing page. I just wish Pagefly allowed for more than one page to be built at a time. It's hard to test out any of the other features when you have to overwrite the exiting page you built to try out building another page. I think a better option would be to let us try building different pages, but only limit to publishing one at a time. That's my suggestion. Also, I'd love to see integration with Omnisend email marketing platform in the future. :)”

Excerpt. Read the full review at the source. · Used 5 days using the app

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• Concrete example