ReturnGO Returns & Exchanges
Rating
75
%
Recommended
(
2
reviews
)
Pricing
From $147/month. Free trial available.
Developer
Launched
14-Sep-20
ReturnGO Returns & Exchanges
Rating
75
%
Recommended
(
2
reviews
)
Pricing
From $147/month. Free trial available.
Developer
Launched
14-Sep-20
ReturnGO Returns & Exchanges
Rating
75
%
Recommended
(
2
reviews
)
Pricing
From $147/month. Free trial available.
Developer
Launched
14-Sep-20
Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
Categories:
Returns and exchanges, Order tracking
Integrations:
Canada Post, Gorgias, Sendcloud, Shippo, Shipstation, USPS
Canada Post, Gorgias, Sendcloud, Shippo, Shipstation, USPS
Languages:
English
English
Filter Reviews
Operator reports
75
%
Recommended
(
2
reviews
)
Vineet
Role:
Owner
Category:
Jewelry & Accessories
Shopify Plan:
Plus
Overall satisfaction
Very Satisfied
Dec 18, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The ease of customer journey to submit their request, the ease in editing and dynamically assigning variables to notification emails to. Customers, it’s integration with Shopify discounts to help customer use partial credits. The best part what I like is the email with the shop now button which also copies the credit code to be applied on the website makes it very easy for the customer to use the credit
What was disappointing
Currently the app does not have integration with any Indian shipping providers. If the customer has not provided the email Id, their integration of the app is such that the discount code will not be able to he used by the customer
Overall satisfaction
Very Satisfied
Dec 18, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The ease of customer journey to submit their request, the ease in editing and dynamically assigning variables to notification emails to. Customers, it’s integration with Shopify discounts to help customer use partial credits. The best part what I like is the email with the shop now button which also copies the credit code to be applied on the website makes it very easy for the customer to use the credit
What was disappointing
Currently the app does not have integration with any Indian shipping providers. If the customer has not provided the email Id, their integration of the app is such that the discount code will not be able to he used by the customer
Benedicta M.
Role:
Customer Service
Category:
Jewelry & Accessories
Shopify Plan:
Plus
Overall satisfaction
Neutral
Jan 16, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Automation of returns and seamless return experience for the customers. The customer service team was also very responsive and will always come back to me with solutions to my issue.
What was disappointing
Customisation was not easy as there are a lot of hidden buttons that was able to change the "look and feel" of the return portal. Depending on the customer service agent that attended to your request, he/she might provide the wrong or outdated information to your request.
Benedicta M.
Role:
Customer Service
Category:
Jewelry & Accessories
Shopify Plan:
Plus
Overall satisfaction
Neutral
Jan 16, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Automation of returns and seamless return experience for the customers. The customer service team was also very responsive and will always come back to me with solutions to my issue.
What was disappointing
Customisation was not easy as there are a lot of hidden buttons that was able to change the "look and feel" of the return portal. Depending on the customer service agent that attended to your request, he/she might provide the wrong or outdated information to your request.
