Verified Reviews
Loop Returns & Exchanges
Verified Reviews
Loop Returns & Exchanges
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
Filter Reviews
Filter Reviews
Filter Reviews
Overall satisfaction
Neutral
May 9, 2026
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
The ease of returns and value for the customer should they wish to pay for returns at checkout.
What was disappointing
Put another column in the returns status table detailing the return jurisdiction which would make it easier for companies who have distribution centres in more than one country.
Overall satisfaction
Neutral
May 9, 2026
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
The ease of returns and value for the customer should they wish to pay for returns at checkout.
What was disappointing
Put another column in the returns status table detailing the return jurisdiction which would make it easier for companies who have distribution centres in more than one country.
Overall satisfaction
Neutral
Dec 17, 2025
Years of use:
2-3 years
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
It is working for now, but isn't compatible with many other apps.
What was disappointing
We were told our plan included upsells, however, that was deceiving because it only included exchanges for same product different variant, not actual upsells. Set up also took way longer than we were told.
Overall satisfaction
Neutral
Dec 17, 2025
Years of use:
2-3 years
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
It is working for now, but isn't compatible with many other apps.
What was disappointing
We were told our plan included upsells, however, that was deceiving because it only included exchanges for same product different variant, not actual upsells. Set up also took way longer than we were told.
Overall satisfaction
Very Satisfied
Oct 19, 2025
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Easy integrations with our tech stack. Our rep is very responsive.
What was disappointing
Cost is mostly the issue. They did copy Redo and now have Checkout+ that we are rolling out across the portfolio. They don't integrate with Carro which we have for Brookstone.
Overall satisfaction
Very Satisfied
Oct 19, 2025
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
Easy integrations with our tech stack. Our rep is very responsive.
What was disappointing
Cost is mostly the issue. They did copy Redo and now have Checkout+ that we are rolling out across the portfolio. They don't integrate with Carro which we have for Brookstone.
Overall satisfaction
Very Satisfied
Apr 28, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Efficiently manages returns and saves employee hours as well as confusion for customers. By automating the process, we receive less returns that fall outside of our return policy. It has also helped us build our treet resale marketplace.
What was disappointing
we have had just a couple of interactions with customer service that weren't ideal. Mostly, that they took a long time to get in touch with, and a few times of contacting them to resolve our issues.
Overall satisfaction
Very Satisfied
Apr 28, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Efficiently manages returns and saves employee hours as well as confusion for customers. By automating the process, we receive less returns that fall outside of our return policy. It has also helped us build our treet resale marketplace.
What was disappointing
we have had just a couple of interactions with customer service that weren't ideal. Mostly, that they took a long time to get in touch with, and a few times of contacting them to resolve our issues.
Overall satisfaction
Very Satisfied
Oct 27, 2024
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
It vert easy for the customer to look up and find their order. I loved this as a customer and now appreciated it as an app user. It cut down the amount of volume of Customer Experience department received related to returns
What was disappointing
I wish they had live customer service or a better support department
Overall satisfaction
Very Satisfied
Oct 27, 2024
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
It vert easy for the customer to look up and find their order. I loved this as a customer and now appreciated it as an app user. It cut down the amount of volume of Customer Experience department received related to returns
What was disappointing
I wish they had live customer service or a better support department