Help Scout
Verified Reviews
Help Scout
Rating
98% Recommended
(1 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
Verified Reviews
Help Scout
Rating
98% Recommended
(1 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Categories

Email Marketing

SMS Marketing

Works with

Checkout

Customer Accounts

Shopify Flow

Aftership

Gorgias

Meta Advertising

Recharge

TikTok Advertising

Typeform

Filter Reviews
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Matt H.

Owner,
Health and Beauty Brand
Overall satisfaction

Very Satisfied

Jan 1, 2026

Years of use:

More then 3 years

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Critical for me to do my job

What exceeded expectations

Such a simple customer service portal, yet exactly the features I need, at a price that's so reasonable when others in the space are charging criminal pricing. Help Scout does it's job and does it well.

What was disappointing

No unmet expectations, has kept up with the business as it scaled and always felt organized and easy.

Matt H.

Owner,
Health and Beauty Brand
Overall satisfaction

Very Satisfied

Jan 1, 2026

Years of use:

More then 3 years

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Critical for me to do my job

What exceeded expectations

Such a simple customer service portal, yet exactly the features I need, at a price that's so reasonable when others in the space are charging criminal pricing. Help Scout does it's job and does it well.

What was disappointing

No unmet expectations, has kept up with the business as it scaled and always felt organized and easy.