Verified Reviews
Redo Free Returns & Exchanges
Rating
98% Recommended
(5 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
Verified Reviews
Redo Free Returns & Exchanges
Rating
98% Recommended
(5 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Upgrade to Redo and transform your post-purchase experience. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage, enhancing trust and checkout rates. Born from a Shopify+ Merchant, it's now available for all, offering innovative features flexible to your needs. Join the future of post-purchase experience.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Kevin K.
E-commerce Manager,
Health and Beauty Brand
Overall satisfaction
Neutral
May 25, 2026
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
The automated flow for returns. The portal was very convenient to point customers to.
What was disappointing
The revenue model is extremely profitable for redo but not for us
Overall satisfaction
Neutral
May 25, 2026
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
The automated flow for returns. The portal was very convenient to point customers to.
What was disappointing
The revenue model is extremely profitable for redo but not for us
Overall satisfaction
Very Satisfied
Oct 6, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
This product saves us so much time and adds clarity for both our internal team and the customer
What was disappointing
There aren't any areas where this product has disappointed or failed us
Overall satisfaction
Very Satisfied
Oct 6, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
This product saves us so much time and adds clarity for both our internal team and the customer
What was disappointing
There aren't any areas where this product has disappointed or failed us
Overall satisfaction
Very Satisfied
Feb 4, 2025
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
This is such an easy to use tool that has solved a lot of our returns problems. Their customer service is top notch. They are growing fast but their customer service remains high, that is hard to do sometimes with fast growth. They are continually leveling up their tech and I am so glad I switch to REDO
What was disappointing
The dashboard is a little hard for my brain to understand. I have the hang of it now but its not entirely intuitive.
Overall satisfaction
Very Satisfied
Feb 4, 2025
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
This is such an easy to use tool that has solved a lot of our returns problems. Their customer service is top notch. They are growing fast but their customer service remains high, that is hard to do sometimes with fast growth. They are continually leveling up their tech and I am so glad I switch to REDO
What was disappointing
The dashboard is a little hard for my brain to understand. I have the hang of it now but its not entirely intuitive.
Overall satisfaction
Very Satisfied
Dec 5, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Automation tools are crucial to helping streamline our processes. Helped increase conversions and also customer trust. Made it much much easier to communicate with customers in various channels with a great ticketing system.
What was disappointing
There really isn't any downside. The only pain point is some of the additional add-ons in the tool will eventually replace our other tools and looking for redundancies in email communication is taking some time to sort out automation conflicts.
Overall satisfaction
Very Satisfied
Dec 5, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Automation tools are crucial to helping streamline our processes. Helped increase conversions and also customer trust. Made it much much easier to communicate with customers in various channels with a great ticketing system.
What was disappointing
There really isn't any downside. The only pain point is some of the additional add-ons in the tool will eventually replace our other tools and looking for redundancies in email communication is taking some time to sort out automation conflicts.
Overall satisfaction
Very Satisfied
Nov 6, 2024
Years of use:
Less then 1 year
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
Excellent UX/UI, both for team members and customers. Makes returns much easier for customer service. Great flexibility to offer package and returns protection, so an extra source of revenue.
What was disappointing
Nothing has disappointed so far. No complaints yet.
Overall satisfaction
Very Satisfied
Nov 6, 2024
Years of use:
Less then 1 year
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
Excellent UX/UI, both for team members and customers. Makes returns much easier for customer service. Great flexibility to offer package and returns protection, so an extra source of revenue.
What was disappointing
Nothing has disappointed so far. No complaints yet.
