Verified Reviews
Zoko ‑ WhatsApp Catalog & API
Rating
98% Recommended
(1 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
Verified Reviews
Zoko ‑ WhatsApp Catalog & API
Rating
98% Recommended
(1 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Zoko is a comprehensive customer sales, marketing and support platform for WhatsApp. Once you have an official WhatsApp API account, Zoko app enables sales, customer support and marketing teams to use a single platform to send bulk WhatsApp messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries on WhatsApp with a single team inbox
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Overall satisfaction
Neutral
May 13, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Integration with WhatsApp: Zoko provides seamless integration with WhatsApp, enabling businesses to handle orders, customer queries, and marketing campaigns directly through the messaging platform. This includes syncing the Shopify catalog to WhatsApp and managing customer interactions efficiently. Advanced Automation: The platform features advanced automation capabilities, including chatbots and automated messaging for order confirmations, abandoned cart recovery, and customer support. This helps businesses save time and enhance customer engagement. User-Friendly Interface: Zoko offers an intuitive interface that is easy to navigate, making it accessible for users with varying levels of technical expertise. The dashboard supports multiple agents, ensuring efficient customer service. Comprehensive Features: The app includes functionalities such as bulk messaging, dynamic segments for targeted marketing, COD (Cash on Delivery) confirmation flows, and conversion of COD to prepaid orders, helping to increase sales and customer satisfaction. Multiple Pricing Tiers: Zoko offers several pricing plans, ranging from $34.99 to $399.99 per month, catering to different business sizes and needs. Each plan includes essential features, with higher tiers offering more advanced functionalities and higher usage limits. Excellent Customer Support: Users consistently praise Zoko's responsive and helpful customer support team. The support provided during setup and ongoing assistance ensures that businesses can fully utilize the platform's features.
What was disappointing
Initial Setup Complexity: The initial setup can be complex, especially for businesses new to WhatsApp API integration. Some users have reported challenges during the onboarding process, although the support team is usually very helpful in resolving these issues. Higher Pricing for Advanced Plans: While Zoko’s basic plans are affordable, the higher-tier plans can be expensive, which might be a drawback for smaller businesses. These plans include additional features and higher usage limits but come at a higher cost. Limited Mobile App Functionality: The mobile app version of Zoko needs improvement. Users have noted that it lacks some functionalities available on the desktop version, which can be a limitation for those who prefer managing their operations on the go. Interface Responsiveness: The interface can feel slow and unresponsive at times, requiring frequent refreshes to view the latest messages. This can hinder the user experience and efficiency of managing customer interactions.
Overall satisfaction
Neutral
May 13, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Integration with WhatsApp: Zoko provides seamless integration with WhatsApp, enabling businesses to handle orders, customer queries, and marketing campaigns directly through the messaging platform. This includes syncing the Shopify catalog to WhatsApp and managing customer interactions efficiently. Advanced Automation: The platform features advanced automation capabilities, including chatbots and automated messaging for order confirmations, abandoned cart recovery, and customer support. This helps businesses save time and enhance customer engagement. User-Friendly Interface: Zoko offers an intuitive interface that is easy to navigate, making it accessible for users with varying levels of technical expertise. The dashboard supports multiple agents, ensuring efficient customer service. Comprehensive Features: The app includes functionalities such as bulk messaging, dynamic segments for targeted marketing, COD (Cash on Delivery) confirmation flows, and conversion of COD to prepaid orders, helping to increase sales and customer satisfaction. Multiple Pricing Tiers: Zoko offers several pricing plans, ranging from $34.99 to $399.99 per month, catering to different business sizes and needs. Each plan includes essential features, with higher tiers offering more advanced functionalities and higher usage limits. Excellent Customer Support: Users consistently praise Zoko's responsive and helpful customer support team. The support provided during setup and ongoing assistance ensures that businesses can fully utilize the platform's features.
What was disappointing
Initial Setup Complexity: The initial setup can be complex, especially for businesses new to WhatsApp API integration. Some users have reported challenges during the onboarding process, although the support team is usually very helpful in resolving these issues. Higher Pricing for Advanced Plans: While Zoko’s basic plans are affordable, the higher-tier plans can be expensive, which might be a drawback for smaller businesses. These plans include additional features and higher usage limits but come at a higher cost. Limited Mobile App Functionality: The mobile app version of Zoko needs improvement. Users have noted that it lacks some functionalities available on the desktop version, which can be a limitation for those who prefer managing their operations on the go. Interface Responsiveness: The interface can feel slow and unresponsive at times, requiring frequent refreshes to view the latest messages. This can hinder the user experience and efficiency of managing customer interactions.
