Built for Shopify
Zoko ‑ WhatsApp Catalog & API
Rating
50
%
Recommended
(
1
reviews
)
Pricing
From $49.99/month. Free trial available.
Developer
Launched
8-Dec-20
Built for Shopify
Zoko ‑ WhatsApp Catalog & API
Rating
50
%
Recommended
(
1
reviews
)
Pricing
From $49.99/month. Free trial available.
Developer
Launched
8-Dec-20
Built for Shopify
Zoko ‑ WhatsApp Catalog & API
Rating
50
%
Recommended
(
1
reviews
)
Pricing
From $49.99/month. Free trial available.
Developer
Launched
8-Dec-20
WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox
Zoko connects your Shopify store to WhatsApp® so you can manage marketing, sales, support and automation from one platform. Run broadcast campaigns to segmented customer lists, recover abandoned carts with automated flows, send order notifications, and handle conversations with a multi-agent shared inbox. Zoko's flow builder and AI chatbots work directly with your Shopify data, so every message reaches the right customer at the right moment.
Categories:
Abandoned cart, Chat
Integrations:
Checkout Apps, Facebook Messenger, Instagram, Judgeme, WhatsApp, WhatsApp API
Checkout Apps, Facebook Messenger, Instagram, Judgeme, WhatsApp, WhatsApp API
Languages:
English
English
Filter Reviews
Operator reports
50
%
Recommended
(
1
reviews
)
Rahul G.
Role:
Owner
Category:
Fashion & Apparel
Shopify Plan:
Plus
Overall satisfaction
Neutral
May 14, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Integration with WhatsApp: Zoko provides seamless integration with WhatsApp, enabling businesses to handle orders, customer queries, and marketing campaigns directly through the messaging platform. This includes syncing the Shopify catalog to WhatsApp and managing customer interactions efficiently. Advanced Automation: The platform features advanced automation capabilities, including chatbots and automated messaging for order confirmations, abandoned cart recovery, and customer support. This helps businesses save time and enhance customer engagement. User-Friendly Interface: Zoko offers an intuitive interface that is easy to navigate, making it accessible for users with varying levels of technical expertise. The dashboard supports multiple agents, ensuring efficient customer service. Comprehensive Features: The app includes functionalities such as bulk messaging, dynamic segments for targeted marketing, COD (Cash on Delivery) confirmation flows, and conversion of COD to prepaid orders, helping to increase sales and customer satisfaction. Multiple Pricing Tiers: Zoko offers several pricing plans, ranging from $34.99 to $399.99 per month, catering to different business sizes and needs. Each plan includes essential features, with higher tiers offering more advanced functionalities and higher usage limits. Excellent Customer Support: Users consistently praise Zoko's responsive and helpful customer support team. The support provided during setup and ongoing assistance ensures that businesses can fully utilize the platform's features.
What was disappointing
Initial Setup Complexity: The initial setup can be complex, especially for businesses new to WhatsApp API integration. Some users have reported challenges during the onboarding process, although the support team is usually very helpful in resolving these issues. Higher Pricing for Advanced Plans: While Zoko’s basic plans are affordable, the higher-tier plans can be expensive, which might be a drawback for smaller businesses. These plans include additional features and higher usage limits but come at a higher cost. Limited Mobile App Functionality: The mobile app version of Zoko needs improvement. Users have noted that it lacks some functionalities available on the desktop version, which can be a limitation for those who prefer managing their operations on the go. Interface Responsiveness: The interface can feel slow and unresponsive at times, requiring frequent refreshes to view the latest messages. This can hinder the user experience and efficiency of managing customer interactions.
Overall satisfaction
Neutral
May 14, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Integration with WhatsApp: Zoko provides seamless integration with WhatsApp, enabling businesses to handle orders, customer queries, and marketing campaigns directly through the messaging platform. This includes syncing the Shopify catalog to WhatsApp and managing customer interactions efficiently. Advanced Automation: The platform features advanced automation capabilities, including chatbots and automated messaging for order confirmations, abandoned cart recovery, and customer support. This helps businesses save time and enhance customer engagement. User-Friendly Interface: Zoko offers an intuitive interface that is easy to navigate, making it accessible for users with varying levels of technical expertise. The dashboard supports multiple agents, ensuring efficient customer service. Comprehensive Features: The app includes functionalities such as bulk messaging, dynamic segments for targeted marketing, COD (Cash on Delivery) confirmation flows, and conversion of COD to prepaid orders, helping to increase sales and customer satisfaction. Multiple Pricing Tiers: Zoko offers several pricing plans, ranging from $34.99 to $399.99 per month, catering to different business sizes and needs. Each plan includes essential features, with higher tiers offering more advanced functionalities and higher usage limits. Excellent Customer Support: Users consistently praise Zoko's responsive and helpful customer support team. The support provided during setup and ongoing assistance ensures that businesses can fully utilize the platform's features.
What was disappointing
Initial Setup Complexity: The initial setup can be complex, especially for businesses new to WhatsApp API integration. Some users have reported challenges during the onboarding process, although the support team is usually very helpful in resolving these issues. Higher Pricing for Advanced Plans: While Zoko’s basic plans are affordable, the higher-tier plans can be expensive, which might be a drawback for smaller businesses. These plans include additional features and higher usage limits but come at a higher cost. Limited Mobile App Functionality: The mobile app version of Zoko needs improvement. Users have noted that it lacks some functionalities available on the desktop version, which can be a limitation for those who prefer managing their operations on the go. Interface Responsiveness: The interface can feel slow and unresponsive at times, requiring frequent refreshes to view the latest messages. This can hinder the user experience and efficiency of managing customer interactions.