Route Protection and Tracking
Rating
75
%
Recommended
(
4
reviews
)
Pricing
Free to install. Additional charges may apply.
Developer
Launched
17-Jan-19
Route Protection and Tracking
Rating
75
%
Recommended
(
4
reviews
)
Pricing
Free to install. Additional charges may apply.
Developer
Launched
17-Jan-19
Route Protection and Tracking
Rating
75
%
Recommended
(
4
reviews
)
Pricing
Free to install. Additional charges may apply.
Developer
Launched
17-Jan-19
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
Categories:
Order tracking, Returns and exchanges
Integrations:
Checkout, Shopify Flow
Checkout, Shopify Flow
Languages:
English
English
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Filter Reviews
Operator reports
75
%
Recommended
(
4
reviews
)
Brett O.
Overall satisfaction
Very Satisfied
Role
Owner
Shop category
Home & Decor
Shopify plan
Basic
Reviewed on
Oct 31, 2025
Years of use
Less then 1 year
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
Again, its simplicity and cost. I like when theres not a lot of back end tasks I have to do to get it up and running. I only pay when the customer opts in for Route protection. And I believe I've already reduced "lost packages", or order fraud because of the insurance systems in place.
What was disappointing
Unfortunately, the back end coding is difficult for me. Sometimes, the app just disappeared from the theme and support is reluctant to actually go in and help.
Very Satisfied
Brett O.
Role
Owner
Shop category
Home & Decor
Shopify plan
Basic
Reviewed on
Oct 31, 2025
Years of use
Less then 1 year
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
Again, its simplicity and cost. I like when theres not a lot of back end tasks I have to do to get it up and running. I only pay when the customer opts in for Route protection. And I believe I've already reduced "lost packages", or order fraud because of the insurance systems in place.
What was disappointing
Unfortunately, the back end coding is difficult for me. Sometimes, the app just disappeared from the theme and support is reluctant to actually go in and help.
James P.
Overall satisfaction
Neutral
Role
E-commerce Manager
Shop category
Fashion & Apparel
Shopify plan
Plus
Reviewed on
Oct 22, 2024
Years of use
1-2 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
Route lives up to its expectations in reducing the time that our CS agents are tied up with package claims and related issues. They worked with us to limit resolution options to our choosing.
What was disappointing
Financial data is messy and difficult to work with. Reconciling the payouts from claims is cumbersome and takes time away from our accounting team.
Neutral
James P.
Role
E-commerce Manager
Shop category
Fashion & Apparel
Shopify plan
Plus
Reviewed on
Oct 22, 2024
Years of use
1-2 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
Route lives up to its expectations in reducing the time that our CS agents are tied up with package claims and related issues. They worked with us to limit resolution options to our choosing.
What was disappointing
Financial data is messy and difficult to work with. Reconciling the payouts from claims is cumbersome and takes time away from our accounting team.
Gui R.
Overall satisfaction
Neutral
Role
Owner
Shop category
Health & Beauty
Shopify plan
Plus
Reviewed on
Aug 8, 2024
Years of use
Less then 1 year
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
Saves us a ton of time handling delivered not received issues from customers which are the most tedious and time consuming.
What was disappointing
Pretty satisfied with everything but would like a bigger chunk of the revenue share.
Neutral
Gui R.
Role
Owner
Shop category
Health & Beauty
Shopify plan
Plus
Reviewed on
Aug 8, 2024
Years of use
Less then 1 year
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
Saves us a ton of time handling delivered not received issues from customers which are the most tedious and time consuming.
What was disappointing
Pretty satisfied with everything but would like a bigger chunk of the revenue share.