App Reviews

Route Protection and Tracking

Route Protection and Tracking Logo

Route Protection and Tracking

Rating

75

%

Recommended

(

4

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

RouteApp LLC

Launched

17-Jan-19

Write a Review

Visit Shopify Page

Route Protection and Tracking Logo

Route Protection and Tracking

Rating

75

%

Recommended

(

4

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

RouteApp LLC

Launched

17-Jan-19

Write a Review

Visit Shopify Page

Route Protection and Tracking Logo

Route Protection and Tracking

Rating

75

%

Recommended

(

4

reviews

)

Pricing

Free to install. Additional charges may apply.

Developer

RouteApp LLC

Launched

17-Jan-19

Write a Review

Visit Shopify Page

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Categories:

Order tracking, Returns and exchanges

Integrations:

Checkout, Shopify Flow

Checkout, Shopify Flow

Languages:

English

English

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IN THEIR WORDS

Operator reports

75

%

Recommended

(

4

reviews

)
Photo of Reviewer Brett O.

Brett O.

Role:

Owner

Category:

Home & Decor

Shopify Plan:

Plus

Sign up to see full profile and meet with this brand

Overall satisfaction

Very Satisfied

Oct 31, 2025

Years of use:

Less then 1 year

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Again, its simplicity and cost. I like when theres not a lot of back end tasks I have to do to get it up and running. I only pay when the customer opts in for Route protection. And I believe I've already reduced "lost packages", or order fraud because of the insurance systems in place.

What was disappointing

Unfortunately, the back end coding is difficult for me. Sometimes, the app just disappeared from the theme and support is reluctant to actually go in and help.

Photo of Reviewer Brett O.

Brett O.

Role:

Owner

Category:

Home & Decor

Shopify Plan:

Plus

Sign up to see brand details

Overall satisfaction

Very Satisfied

Oct 31, 2025

Years of use:

Less then 1 year

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Again, its simplicity and cost. I like when theres not a lot of back end tasks I have to do to get it up and running. I only pay when the customer opts in for Route protection. And I believe I've already reduced "lost packages", or order fraud because of the insurance systems in place.

What was disappointing

Unfortunately, the back end coding is difficult for me. Sometimes, the app just disappeared from the theme and support is reluctant to actually go in and help.

Photo of Reviewer James P.

James P.

Role:

E-commerce Manager

Category:

Fashion & Apparel

Shopify Plan:

Plus

Sign up to see full profile and meet with this brand

Overall satisfaction

Neutral

Oct 22, 2024

Years of use:

1-2 years

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Route lives up to its expectations in reducing the time that our CS agents are tied up with package claims and related issues. They worked with us to limit resolution options to our choosing.

What was disappointing

Financial data is messy and difficult to work with. Reconciling the payouts from claims is cumbersome and takes time away from our accounting team.

Photo of Reviewer James P.

James P.

Role:

E-commerce Manager

Category:

Fashion & Apparel

Shopify Plan:

Plus

Sign up to see brand details

Overall satisfaction

Neutral

Oct 22, 2024

Years of use:

1-2 years

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Route lives up to its expectations in reducing the time that our CS agents are tied up with package claims and related issues. They worked with us to limit resolution options to our choosing.

What was disappointing

Financial data is messy and difficult to work with. Reconciling the payouts from claims is cumbersome and takes time away from our accounting team.

Photo of Reviewer Gui R.

Gui R.

Role:

Owner

Category:

Health & Beauty

Shopify Plan:

Plus

Sign up to see full profile and meet with this brand

Overall satisfaction

Neutral

Aug 8, 2024

Years of use:

Less then 1 year

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Saves us a ton of time handling delivered not received issues from customers which are the most tedious and time consuming.

What was disappointing

Pretty satisfied with everything but would like a bigger chunk of the revenue share.

Photo of Reviewer Gui R.

Gui R.

Role:

Owner

Category:

Health & Beauty

Shopify Plan:

Plus

Sign up to see brand details

Overall satisfaction

Neutral

Aug 8, 2024

Years of use:

Less then 1 year

Relationship with this product:

I both used it and influenced the buying decisions

Still use this tool:

Yes

Importance:

Valuable but not essential

What exceeded expectations

Saves us a ton of time handling delivered not received issues from customers which are the most tedious and time consuming.

What was disappointing

Pretty satisfied with everything but would like a bigger chunk of the revenue share.

Related Apps

import * as React from "react" type Props = { name: string slug: string description: string image: string developer: string categories: string pricing: string launchedAt: string dateModified: string ratingValue: number ratingCount: number faqQ1: string faqA1: string faqQ2: string faqA2: string faqQ3: string faqA3: string faqQ4: string faqA4: string faqQ5: string faqA5: string } export function SchemaMarkup(props: Props) { const { name, slug, description, image, developer, categories, pricing, launchedAt, dateModified, ratingValue, ratingCount, faqQ1, faqA1, faqQ2, faqA2, faqQ3, faqA3, faqQ4, faqA4, faqQ5, faqA5 } = props const scriptContent = ` (function () { var ORIGIN = window.location.origin; var SAT = { "Very Satisfied": 100, "Neutral": 50, "Not Satisfied": 0 }; var AGG_NOTE = "Percentage of vetted Shopify merchants and agency operators who recommend this app, based on first-party reviews collected by app store research."; function read(root, key) { if (!root) return ""; var el = root.querySelector('[data-k="' + key + '"]'); return el ? el.textContent.trim() : ""; } function iso(v) { if (!v) return null; var d = new Date(v); return isNaN(d) ? null : d.toISOString().slice(0, 10); } function notes(text) { return { "@type": "ItemList", "itemListElement": [{ "@type": "ListItem", "position": 1, "name": text }] }; } var root = document.getElementById("asr-seo-data"); if (!root) return; var NAME = read(root, "name"); var SLUG = read(root, "slug"); if (!NAME || !SLUG) return; var PAGE_URL = ORIGIN + "/shopify-app-reviews/" + SLUG; function collectReviews() { var out = []; Array.prototype.forEach.call( document.querySelectorAll(".asr-review-seo"), function (n) { var author = read(n, "author"); var pos = read(n, "positive"); var neg = read(n, "negative"); if (!author || (!pos && !neg)) return; var r = { "@type": "Review", "author": { "@type": "Person", "name": author }, "itemReviewed": { "@id": PAGE_URL + "#app" } }; var d = iso(read(n, "date")); if (d) r.datePublished = d; var s = read(n, "satisfaction"); if (s && SAT.hasOwnProperty(s)) { r.reviewRating = { "@type": "Rating", "ratingValue": String(SAT[s]), "bestRating": "100", "worstRating": "0", "alternateName": s }; } if (pos) r.positiveNotes = notes(pos); if (neg) r.negativeNotes = notes(neg); out.push(r); } ); return out; } function buildGraph(reviews) { var app = { "@type": "SoftwareApplication", "@id": PAGE_URL + "#app", "name": NAME, "url": PAGE_URL, "applicationCategory": "BusinessApplication", "operatingSystem": "Web (Shopify)" }; var v; if ((v = read(root, "description"))) app.description = v; if ((v = read(root, "image"))) app.image = v.replace(/&/g, "&"); if ((v = read(root, "developer"))) app.author = { "@type": "Organization", "name": v }; if ((v = read(root, "categories"))) app.keywords = v; if ((v = read(root, "pricing"))) { app.offers = { "@type": "Offer", "price": "0", "priceCurrency": "USD", "description": v }; } if ((v = iso(read(root, "launchedAt")))) app.datePublished = v; if ((v = iso(read(root, "dateModified")))) app.dateModified = v; if (reviews.length) app.review = reviews; var rv = read(root, "ratingValue"); var rc = parseInt(read(root, "ratingCount"), 10); if (reviews.length && rv && rc > 0) { app.aggregateRating = { "@type": "AggregateRating", "ratingValue": String(parseFloat(rv)), "bestRating": "100", "worstRating": "0", "ratingCount": String(rc), "description": AGG_NOTE }; } var graph = [app]; var faq = []; for (var i = 1; i <= 5; i++) { var q = read(root, "faqQ" + i); var a = read(root, "faqA" + i); if (q && a) { faq.push({ "@type": "Question", "name": q, "acceptedAnswer": { "@type": "Answer", "text": a } }); } } if (faq.length) { graph.push({ "@type": "FAQPage", "@id": PAGE_URL + "#faq", "mainEntity": faq }); } graph.push({ "@type": "BreadcrumbList", "@id": PAGE_URL + "#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": ORIGIN + "/" }, { "@type": "ListItem", "position": 2, "name": "Shopify App Reviews", "item": ORIGIN + "/shopify-app-reviews" }, { "@type": "ListItem", "position": 3, "name": NAME, "item": PAGE_URL } ] }); return graph; } function build() { var reviews = collectReviews(); var old = document.getElementById("asr-jsonld"); if (old && old.dataset.count === String(reviews.length)) return; if (old) old.remove(); var s = document.createElement("script"); s.type = "application/ld+json"; s.id = "asr-jsonld"; s.dataset.count = String(reviews.length); s.textContent = JSON.stringify({ "@context": "https://schema.org", "@graph": buildGraph(reviews) }); document.head.appendChild(s); } if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", build); } else { build(); } [300, 900, 2000].forEach(function (ms) { setTimeout(build, ms); }); })(); ` return ( <> {/* HIDDEN DIV – provjeri da li je ID tačan */} {/* SCRIPT TAG – OBAVEZNO zatvoren */} </> ) } SchemaMarkup.defaultProps = { name: "Naziv aplikacije", slug: "slug-aplikacije", description: "", image: "", developer: "", categories: "", pricing: "", launchedAt: "", dateModified: "", ratingValue: 0, ratingCount: 0, faqQ1: "", faqA1: "", faqQ2: "", faqA2: "", faqQ3: "", faqA3: "", faqQ4: "", faqA4: "", faqQ5: "", faqA5: "" }