Verified Reviews
Route Protection and Tracking
Rating
98% Recommended
(4 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
Verified Reviews
Route Protection and Tracking
Rating
98% Recommended
(4 reviews)
Pricing
Free to Install
Developer
Launched
September 20, 2012
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
Filter Reviews
Filter Reviews
Filter Reviews
Overall satisfaction
Very Satisfied
Oct 30, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Again, its simplicity and cost. I like when theres not a lot of back end tasks I have to do to get it up and running. I only pay when the customer opts in for Route protection. And I believe I've already reduced "lost packages", or order fraud because of the insurance systems in place.
What was disappointing
Unfortunately, the back end coding is difficult for me. Sometimes, the app just disappeared from the theme and support is reluctant to actually go in and help.
Overall satisfaction
Very Satisfied
Oct 30, 2025
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Again, its simplicity and cost. I like when theres not a lot of back end tasks I have to do to get it up and running. I only pay when the customer opts in for Route protection. And I believe I've already reduced "lost packages", or order fraud because of the insurance systems in place.
What was disappointing
Unfortunately, the back end coding is difficult for me. Sometimes, the app just disappeared from the theme and support is reluctant to actually go in and help.
James P.
E-commerce Manager,
Health and Beauty Brand
Overall satisfaction
Neutral
Oct 21, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Route lives up to its expectations in reducing the time that our CS agents are tied up with package claims and related issues. They worked with us to limit resolution options to our choosing.
What was disappointing
Financial data is messy and difficult to work with. Reconciling the payouts from claims is cumbersome and takes time away from our accounting team.
Overall satisfaction
Neutral
Oct 21, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Route lives up to its expectations in reducing the time that our CS agents are tied up with package claims and related issues. They worked with us to limit resolution options to our choosing.
What was disappointing
Financial data is messy and difficult to work with. Reconciling the payouts from claims is cumbersome and takes time away from our accounting team.
Overall satisfaction
Neutral
Aug 7, 2024
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Saves us a ton of time handling delivered not received issues from customers which are the most tedious and time consuming.
What was disappointing
Pretty satisfied with everything but would like a bigger chunk of the revenue share.
Overall satisfaction
Neutral
Aug 7, 2024
Years of use:
Less then 1 year
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Valuable but not essential
What exceeded expectations
Saves us a ton of time handling delivered not received issues from customers which are the most tedious and time consuming.
What was disappointing
Pretty satisfied with everything but would like a bigger chunk of the revenue share.