Verified Reviews
Shopify Inbox
Verified Reviews
Shopify Inbox
AI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.
Categories
Email Marketing
SMS Marketing
Works with
Checkout
Customer Accounts
Shopify Flow
Aftership
Gorgias
Meta Advertising
Recharge
TikTok Advertising
Typeform
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Overall satisfaction
Not Satisfied
Oct 21, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
An important part of a communication channel is being where your customers are. Being able to talk to customers in the Shop app vs them having to find an external communication channel to reach us is great. Besides the immediate reach, this app is very bare bones and doesn't do anything besides allow you to chat with customers.
What was disappointing
This product is very bare bones. It allows you to send messages and that is it. I wish it had more features since it is natively built into Shopify such as being able to look at orders, process refunds, determine shipping ETAs, process returns or exchanges, look up inventory for customers, and ideally be able to sell clients new products by sending them an invoice.
Overall satisfaction
Not Satisfied
Oct 21, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
An important part of a communication channel is being where your customers are. Being able to talk to customers in the Shop app vs them having to find an external communication channel to reach us is great. Besides the immediate reach, this app is very bare bones and doesn't do anything besides allow you to chat with customers.
What was disappointing
This product is very bare bones. It allows you to send messages and that is it. I wish it had more features since it is natively built into Shopify such as being able to look at orders, process refunds, determine shipping ETAs, process returns or exchanges, look up inventory for customers, and ideally be able to sell clients new products by sending them an invoice.
Overall satisfaction
Neutral
Aug 12, 2024
Years of use:
Less then 1 year
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
No
Importance:
Not very important
What exceeded expectations
The fact that its free is great as it should be a native Shopify feature anyways.
What was disappointing
I had to toggle between my two different stores and could not be simultaneously logged into and tending to both of them at the same time.
Overall satisfaction
Neutral
Aug 12, 2024
Years of use:
Less then 1 year
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
No
Importance:
Not very important
What exceeded expectations
The fact that its free is great as it should be a native Shopify feature anyways.
What was disappointing
I had to toggle between my two different stores and could not be simultaneously logged into and tending to both of them at the same time.
Telewa N.
E-commerce Manager,
Health and Beauty Brand
Overall satisfaction
Very Satisfied
Apr 16, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The app especially has been useful so I don't miss out on customers follow up and messaging
What was disappointing
I do not have any aspect that has disappointed or failed to live up
Overall satisfaction
Very Satisfied
Apr 16, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The app especially has been useful so I don't miss out on customers follow up and messaging
What was disappointing
I do not have any aspect that has disappointed or failed to live up
Overall satisfaction
Very Satisfied
Feb 5, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
I love that it is easy to set up and use, and that it automatically matches customer accounts
What was disappointing
I miss being able to have Facebook and Instagram linked to the chat. Having to manage chats in multiple places is more tedious
Overall satisfaction
Very Satisfied
Feb 5, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
I love that it is easy to set up and use, and that it automatically matches customer accounts
What was disappointing
I miss being able to have Facebook and Instagram linked to the chat. Having to manage chats in multiple places is more tedious
