Built for Shopify
Shopify Inbox
Built for Shopify
Shopify Inbox
Built for Shopify
Shopify Inbox
An AI sales associate for your online store
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Categories:
Chat
Integrations:
Shopify Admin, Online Store
Shopify Admin, Online Store
Languages:
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Polish
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Polish
Filter Reviews
Operator reports
63
%
Recommended
(
4
reviews
)
Ray
Role:
E-commerce Manager
Category:
Fashion & Apparel
Shopify Plan:
Plus
Overall satisfaction
Not Satisfied
Oct 22, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
An important part of a communication channel is being where your customers are. Being able to talk to customers in the Shop app vs them having to find an external communication channel to reach us is great. Besides the immediate reach, this app is very bare bones and doesn't do anything besides allow you to chat with customers.
What was disappointing
This product is very bare bones. It allows you to send messages and that is it. I wish it had more features since it is natively built into Shopify such as being able to look at orders, process refunds, determine shipping ETAs, process returns or exchanges, look up inventory for customers, and ideally be able to sell clients new products by sending them an invoice.
Overall satisfaction
Not Satisfied
Oct 22, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Not very important
What exceeded expectations
An important part of a communication channel is being where your customers are. Being able to talk to customers in the Shop app vs them having to find an external communication channel to reach us is great. Besides the immediate reach, this app is very bare bones and doesn't do anything besides allow you to chat with customers.
What was disappointing
This product is very bare bones. It allows you to send messages and that is it. I wish it had more features since it is natively built into Shopify such as being able to look at orders, process refunds, determine shipping ETAs, process returns or exchanges, look up inventory for customers, and ideally be able to sell clients new products by sending them an invoice.
Gui R.
Role:
Owner
Category:
Health & Beauty
Shopify Plan:
Plus
Overall satisfaction
Neutral
Aug 13, 2024
Years of use:
Less then 1 year
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
No
Importance:
Not very important
What exceeded expectations
The fact that its free is great as it should be a native Shopify feature anyways.
What was disappointing
I had to toggle between my two different stores and could not be simultaneously logged into and tending to both of them at the same time.
Overall satisfaction
Neutral
Aug 13, 2024
Years of use:
Less then 1 year
Relationship with this product:
I was the buyer, not really a user
Still use this tool:
No
Importance:
Not very important
What exceeded expectations
The fact that its free is great as it should be a native Shopify feature anyways.
What was disappointing
I had to toggle between my two different stores and could not be simultaneously logged into and tending to both of them at the same time.
Telewa N.
Role:
E-commerce Manager
Category:
Fashion & Apparel
Shopify Plan:
Plus
Overall satisfaction
Very Satisfied
Apr 17, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The app especially has been useful so I don't miss out on customers follow up and messaging
What was disappointing
I do not have any aspect that has disappointed or failed to live up
Telewa N.
Role:
E-commerce Manager
Category:
Fashion & Apparel
Shopify Plan:
Plus
Overall satisfaction
Very Satisfied
Apr 17, 2024
Years of use:
More then 3 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
The app especially has been useful so I don't miss out on customers follow up and messaging
What was disappointing
I do not have any aspect that has disappointed or failed to live up
Shaylynn B.
Role:
Other
Category:
Food & Drink
Shopify Plan:
Plus
Overall satisfaction
Very Satisfied
Feb 6, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
I love that it is easy to set up and use, and that it automatically matches customer accounts
What was disappointing
I miss being able to have Facebook and Instagram linked to the chat. Having to manage chats in multiple places is more tedious
Overall satisfaction
Very Satisfied
Feb 6, 2024
Years of use:
1-2 years
Relationship with this product:
I both used it and influenced the buying decisions
Still use this tool:
Yes
Importance:
Critical for me to do my job
What exceeded expectations
I love that it is easy to set up and use, and that it automatically matches customer accounts
What was disappointing
I miss being able to have Facebook and Instagram linked to the chat. Having to manage chats in multiple places is more tedious