Built for Shopify
Shopify Inbox
Built for Shopify
Shopify Inbox
Built for Shopify
Shopify Inbox
An AI sales associate for your online store
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Categories:
Chat
Integrations:
Shopify Admin, Online Store
Shopify Admin, Online Store
Languages:
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Polish
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Polish
Share your knowledge with Shopify app teams & earn up to $500/session.
Share your knowledge with Shopify app teams & earn
Get paid to share your experience and influence the tools you use. Earn up to $500/session.
Filter Reviews
Operator reports
63
%
Recommended
(
4
reviews
)
Ray
Overall satisfaction
Not Satisfied
Role
E-commerce Manager
Shop category
Fashion & Apparel
Shopify plan
Plus
Reviewed on
Oct 22, 2024
Years of use
More then 3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Not very important
What exceeded expectations
An important part of a communication channel is being where your customers are. Being able to talk to customers in the Shop app vs them having to find an external communication channel to reach us is great. Besides the immediate reach, this app is very bare bones and doesn't do anything besides allow you to chat with customers.
What was disappointing
This product is very bare bones. It allows you to send messages and that is it. I wish it had more features since it is natively built into Shopify such as being able to look at orders, process refunds, determine shipping ETAs, process returns or exchanges, look up inventory for customers, and ideally be able to sell clients new products by sending them an invoice.
Not Satisfied
Ray
Role
E-commerce Manager
Shop category
Fashion & Apparel
Shopify plan
Plus
Reviewed on
Oct 22, 2024
Years of use
More then 3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Not very important
What exceeded expectations
An important part of a communication channel is being where your customers are. Being able to talk to customers in the Shop app vs them having to find an external communication channel to reach us is great. Besides the immediate reach, this app is very bare bones and doesn't do anything besides allow you to chat with customers.
What was disappointing
This product is very bare bones. It allows you to send messages and that is it. I wish it had more features since it is natively built into Shopify such as being able to look at orders, process refunds, determine shipping ETAs, process returns or exchanges, look up inventory for customers, and ideally be able to sell clients new products by sending them an invoice.
Gui R.
Overall satisfaction
Neutral
Role
Owner
Shop category
Health & Beauty
Shopify plan
Plus
Reviewed on
Aug 13, 2024
Years of use
Less then 1 year
Relationship
Decision maker
Still using this tool
No
Importance
Not very important
What exceeded expectations
The fact that its free is great as it should be a native Shopify feature anyways.
What was disappointing
I had to toggle between my two different stores and could not be simultaneously logged into and tending to both of them at the same time.
Neutral
Gui R.
Role
Owner
Shop category
Health & Beauty
Shopify plan
Plus
Reviewed on
Aug 13, 2024
Years of use
Less then 1 year
Relationship
Decision maker
Still using this tool
No
Importance
Not very important
What exceeded expectations
The fact that its free is great as it should be a native Shopify feature anyways.
What was disappointing
I had to toggle between my two different stores and could not be simultaneously logged into and tending to both of them at the same time.
Telewa N.
Overall satisfaction
Very Satisfied
Role
E-commerce Manager
Shop category
Fashion & Apparel
Shopify plan
Plus
Reviewed on
Apr 17, 2024
Years of use
More then 3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
The app especially has been useful so I don't miss out on customers follow up and messaging
What was disappointing
I do not have any aspect that has disappointed or failed to live up
Very Satisfied
Telewa N.
Role
E-commerce Manager
Shop category
Fashion & Apparel
Shopify plan
Plus
Reviewed on
Apr 17, 2024
Years of use
More then 3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
The app especially has been useful so I don't miss out on customers follow up and messaging
What was disappointing
I do not have any aspect that has disappointed or failed to live up
Shaylynn B.
Overall satisfaction
Very Satisfied
Role
Other
Shop category
Food & Drink
Shopify plan
Grow
Reviewed on
Feb 6, 2024
Years of use
1-2 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
I love that it is easy to set up and use, and that it automatically matches customer accounts
What was disappointing
I miss being able to have Facebook and Instagram linked to the chat. Having to manage chats in multiple places is more tedious
Very Satisfied
Shaylynn B.
Role
Other
Shop category
Food & Drink
Shopify plan
Grow
Reviewed on
Feb 6, 2024
Years of use
1-2 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
I love that it is easy to set up and use, and that it automatically matches customer accounts
What was disappointing
I miss being able to have Facebook and Instagram linked to the chat. Having to manage chats in multiple places is more tedious