Built for Shopify
Fairing: Post Purchase Surveys
Rating
88
%
Recommended
(
4
reviews
)
Pricing
Free plan available. Free trial available.
Developer
Launched
7-May-18
Built for Shopify
Fairing: Post Purchase Surveys
Rating
88
%
Recommended
(
4
reviews
)
Pricing
Free plan available. Free trial available.
Developer
Launched
7-May-18
Built for Shopify
Fairing: Post Purchase Surveys
Rating
88
%
Recommended
(
4
reviews
)
Pricing
Free plan available. Free trial available.
Developer
Launched
7-May-18
Post-purchase surveys that boost revenue—track attribution, NPS, & more. NEW Analytics integration!
Discover which marketing channels actually drive sales with post purchase surveys (PPS) on your thank you & order status pages. Analyze post-purchase survey responses against your order & LTV data to discover your best channels. Sync responses to Klaviyo, Google Sheets, Shopify Orders & more. Capture survey data on attribution, NPS, segmentation, & CRO. Get to actually kno w your customers. Create a powerful "how did you hear about us?" (HDYHAU) survey that drives revenue.
Categories:
Surveys, Analytics
Integrations:
Customer accounts, Shopify POS, Shopify Flow, Checkout Extensions, Flow, Google Analytics, Google Sheets, Klaviyo, Triple Whale
Customer accounts, Shopify POS, Shopify Flow, Checkout Extensions, Flow, Google Analytics, Google Sheets, Klaviyo, Triple Whale
Languages:
English
English
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Last Update: Sep 01, 2026
Filter Reviews
Operator reports
88
%
Recommended
(
4
reviews
)
Danny M.
Overall satisfaction
Very Satisfied
Role
Marketing
Shop category
Food & Drink
Shopify plan
Plus
Reviewed on
Sep 27, 2026
Years of use
Less then 1 year
Relationship
Hands-on user
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
One post-purchase survey covers a lot for us: how customers heard about us, NPS and a few open questions about why they chose us and what they wish we sold. The "how did you hear about us" answers are the most useful part. Ad platforms and web analytics each over or under credit certain channels, so having customers tell us directly is a great check, and it's how we saw our social ads start pulling their weight. When we want to track a new channel or partnership, we can just add an answer choice instead of building new tracking.
What was disappointing
The survey doesn't show on every order type, so working out a true response rate takes more care than it should. It's easy to divide by the wrong number of orders and think fewer people are answering than really are. If I could change one thing, it would be a clear response rate built into the reporting, based on the orders that actually saw the survey.
Very Satisfied
Danny M.
Role
Marketing
Shop category
Food & Drink
Shopify plan
Plus
Reviewed on
Sep 27, 2026
Years of use
Less then 1 year
Relationship
Hands-on user
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
One post-purchase survey covers a lot for us: how customers heard about us, NPS and a few open questions about why they chose us and what they wish we sold. The "how did you hear about us" answers are the most useful part. Ad platforms and web analytics each over or under credit certain channels, so having customers tell us directly is a great check, and it's how we saw our social ads start pulling their weight. When we want to track a new channel or partnership, we can just add an answer choice instead of building new tracking.
What was disappointing
The survey doesn't show on every order type, so working out a true response rate takes more care than it should. It's easy to divide by the wrong number of orders and think fewer people are answering than really are. If I could change one thing, it would be a clear response rate built into the reporting, based on the orders that actually saw the survey.
Jack B.
Overall satisfaction
Very Satisfied
Role
Owner
Shop category
Health & Beauty
Shopify plan
Plus
Reviewed on
Oct 17, 2025
Years of use
2-3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
Great UI and feature set. All integrations I need.
What was disappointing
Nothing to complain about this product or company.
Very Satisfied
Jack B.
Role
Owner
Shop category
Health & Beauty
Shopify plan
Plus
Reviewed on
Oct 17, 2025
Years of use
2-3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
Great UI and feature set. All integrations I need.
What was disappointing
Nothing to complain about this product or company.
Jae N.
Overall satisfaction
Very Satisfied
Role
Marketing
Shop category
Jewelry & Accessories
Shopify plan
Plus
Reviewed on
Oct 28, 2024
Years of use
More then 3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
Easy UI on both the app and for the user, analysis tools
What was disappointing
Doesn't differentiate much from other competitors who provide nearly the same
Very Satisfied
Jae N.
Role
Marketing
Shop category
Jewelry & Accessories
Shopify plan
Plus
Reviewed on
Oct 28, 2024
Years of use
More then 3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Critical for me to do my job
What exceeded expectations
Easy UI on both the app and for the user, analysis tools
What was disappointing
Doesn't differentiate much from other competitors who provide nearly the same
Lorenz W.
Overall satisfaction
Neutral
Role
Owner
Shop category
Sports & Recreation
Shopify plan
Advanced
Reviewed on
Jul 8, 2024
Years of use
2-3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
I love the app. The main reason I installed it is because I wonder about the word of mouth rate we have.
What was disappointing
Too expensive. $50 for a post-purchase-survey is in my opinion too expensive
Neutral
Lorenz W.
Role
Owner
Shop category
Sports & Recreation
Shopify plan
Advanced
Reviewed on
Jul 8, 2024
Years of use
2-3 years
Relationship
User and decision maker
Still using this tool
Yes
Importance
Valuable but not essential
What exceeded expectations
I love the app. The main reason I installed it is because I wonder about the word of mouth rate we have.
What was disappointing
Too expensive. $50 for a post-purchase-survey is in my opinion too expensive
