Supermoon’s Game Changer: Saving money while spotting trends for their AI product
Supermoon, an AI-powered customer support platform that consolidates social, email, and chat for e-commerce merchants, needed to test its product with real Shopify merchants and identify its ideal customer profile. Using app store research, Supermoon moved from no-show-heavy social ads and email campaigns to a steady stream of qualified calls, completing 13 projects and 273 calls with a 99% Excellent researcher rating and a 75% response rate.
Shopify app teams building AI or customer-support products, marketing leaders running research and partnership outreach, researchers who need reliable, qualified participants at volume.
