Paying Incentives

Can I pay incentive off the platform

No, it is not allowed to pay participants outside of the app store research platform.

All participants recruited through the platform must receive their incentives via the platform.

Paying outside the platform is considered a violation of the rules and can result in restricted access or account penalties.


Why All Payments Must Go Through the Platform

Processing payments through the platform is important for several reasons:

  1. Protection Against Disputes
    Payments on the platform create a verifiable record. In case of any dispute about whether the participant completed the project, both researchers and participants are protected.

  2. Confirmation of Work
    Platform payments confirm that the participant fulfilled their responsibilities. This helps maintain accurate records and enhances the participant’s reputation on the platform.

  3. Avoiding Fraud or Miscommunication
    Paying off-platform increases the risk of fraud, miscommunication, or incomplete transactions. The participant may not receive the correct amount, or payment may not be linked to the correct project.

  4. Compliance and Reporting
    Platform payments ensure proper tracking for accounting, tax, and reporting purposes for both researchers and participants.

  5. Fairness Across the Community
    Paying outside the platform creates an unfair environment for other researchers and participants, undermining trust in the platform and its processes.


Summary

Always pay participants through the app store research platform. This ensures:

  • Safe and verifiable payments

  • Proper recognition of participants’ work

  • Compliance with platform rules

  • Protection against disputes and fraud

If you have questions about payment processing or issues with a transaction, contact support at support@appstoreresearch.com.

Image of Jonathan Kennedy, founder at appstoreresearch
Author
Jonathan Kennedy
Founder at appstoreresearch

Jonathan Kennedy is the founder of app store research and shopexperts, platforms that connect operators, founders, and experts across the Shopify ecosystem to drive better decisions, product development, and growth.

image of Filip Djokic product designer at appstoreresearch.com
Reviewed by
Filip Djokic
Product Designer at appstoreresearch.com

Filip is a Product and UI/UX Designer with over 10 years of experience in digital product design. With a strong background in the Shopify ecosystem, he focuses on improving user experiences and turning merchant insights into better product decisions at appstoreresearch.