OrnamentallyYou

Klaviyo: Email Marketing & SMS

Email & SMSShopify review

★★★★★1 of 515 May 2024

“Stay away and use someone else! We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff. There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.”

Excerpt. Read the full review at the source. · Used almost 4 years using the app

• Specific use case
• Concrete example

Gorgias: AI, Helpdesk & Chat

Customer supportShopify review

★★★★★2 of 524 Sept 2022

“They care about profit more than the value they give to small businesses. I've heard many great things about them, and I was excited to try. Somebody contacted me after I had downloaded the app and told me they would be interested in getting on a call and go over the app and it's features. It sounded like a beneficent way to onboard a new customer into a pretty complicated app (at first glance atleast). I spoke to a charming salesperson, Zoran, who had told me about an onboarding specialist helping us set up and such.. But there was a catch, you had to sign up for their PRO plan that was in the ballpark of $300 a month. The first month was "free". There was no consideration for our business and how much we'd use it, even though I told them we wouldn't use that often in our non-busy season and once we got busier, MOST of our inquiries come from our Etsy channel. So it's very important that they have an Etsy channel integration. I emphasized that point numerous times. He said he'd look into it. I got out the call thinking that as nice as the guy was, he only cared about the sale more than anything else. We had a call in a week, and his attention to my top concern would provide a light whether my suspicions were true. As soon as we got on the next call, he said - and I think i'm paraphrasing here - "are you ready for the PRO plan!?". No mention of Etsy. It was just about making the sale. I called him out on the fact and said that there's no chance of us being on the PRO plan now for this year. That means no onboarding for us. The whole fake vibe of Zoran changed once he knew there would be no chance at us going on the Pro plan and pay $300 a month. The conversation swiftly ended after that because I mean, why talk to somebody who isn't paying your bills? For my fast growing business, I think we'd be better off using another provider that would care about building the relationship while we're small.”

Excerpt. Read the full review at the source. · Used 23 days using the app

• Specific use case
• Concrete example

Loox - Product Reviews App

ReviewsShopify review

★★★★★5 of 519 Feb 2022

“I can guarantee prospective users of this app that there's humans behind this company that care, and will do what they can to accommodate your needs. I'm very happy to be using Loox, and I will continue to use them and refer others to them in the future. They've truly handled every issue that arose well.”

Excerpt. Read the full review at the source. · Used over 1 year using the app

• Specific use case