Elan Partners

TITLE: E-Commerce Technology Owner (On-site 4 days in North Dallas, TX)

Direct Hire Opportunity

No Sponsorship

Hybrid - 1 Day Remote, 4 Days On-site

Our client is seeking a proactive, business-minded E-Commerce Technology Owner to support and optimize its expanding domestic and international digital commerce operations. This hands-on position serves as a critical link between technology and business operations, ensuring e-commerce platforms, enterprise systems, data, and operational processes work together effectively. The successful candidate will take ownership of multiple digital storefronts, support integrations across business systems, improve reporting and operational efficiencies, and identify opportunities to leverage data, AI, and automation. This is an individual contributor opportunity offering significant cross-functional exposure, direct collaboration with technology leadership, and the ability to influence the organization's evolving global e-commerce strategy.

REQUIREMENTS:

• 3–5 years of experience in e-commerce operations, digital commerce technology, retail systems, marketplace operations, or a related business technology role.

• Hands-on experience supporting, administering, or optimizing e-commerce platforms such as Shopify, Amazon, or comparable digital commerce technologies.

• Strong understanding of e-commerce business operations, including product catalogs, SKUs, inventory, order management, fulfillment, returns, and customer transactions.

• Ability to troubleshoot operational and technical issues involving multiple business systems, platforms, and functional teams.

• Working knowledge of ERP systems, business application integrations, and the flow of transactional data between e-commerce platforms and enterprise applications.

• Strong analytical and problem-solving skills, with the ability to interpret data, investigate discrepancies, and recommend process improvements.

• Familiarity with digital reporting and analytics tools, with an interest in leveraging AI and automation to improve business operations.

• Ability to translate business needs into actionable technology requirements and collaborate effectively with technical and nontechnical stakeholders.

• Excellent communication, organizational, and cross-functional relationship-building skills.

• Demonstrated initiative, accountability, curiosity, and the ability to work independently with minimal supervision.

• Comfortable learning new platforms, technologies, and business processes in a growing, evolving digital environment.

• Bachelor's degree in Information Technology, Business, E-Commerce, Computer Science, Analytics, or a related discipline preferred. (Equivalent professional experience and demonstrated technical capabilities will also be considered)

PREFERRED QUALIFICATIONS:

• Experience with Shopify Plus, multiple Shopify storefronts, or international e-commerce environments.

• Familiarity with Amazon Seller Central, Vendor Central, FBA, or other online marketplaces.

• Experience with ERP/PIM systems, product information management, or commerce-related system integrations.

• Exposure to digital analytics, business intelligence, AI-enabled applications, or workflow automation.

• Working knowledge of REST APIs, JSON, SQL, Shopify Liquid, HTML, or CSS.

• Familiarity with website accessibility standards (ADA/WCAG), GDPR, data privacy, and consent management technologies.

• Experience coordinating technical enhancements with internal development teams, vendors, or external implementation partners.

• Exposure to international digital commerce operations, including multiple storefronts, currencies, or regional marketplaces.

RESPONSIBILITIES:

E-Commerce Platform & Operations Management

• Oversee the daily administration, functionality, and continuous improvement of multiple domestic and international e-commerce storefronts.

• Support digital commerce platforms, including Shopify, Amazon, and other online sales channels.

• Troubleshoot issues involving product information, inventory, order processing, fulfillment, returns, and customer transactions.

• Coordinate platform enhancements, integrations, and technical resolutions with internal technology teams and external partners.

• Identify opportunities to streamline platform administration, standardize processes, and improve operational efficiencies across digital commerce channels.

Business Systems & Omnichannel Integration

• Serve as a technology business partner to E-Commerce, Finance, Marketing, Customer Service, Operations, and other functional teams.

• Support integrations between e-commerce platforms, ERP systems, and related enterprise applications.

• Develop a strong understanding of order-to-cash processes, customer service workflows, transaction reconciliation, and the movement of data across business systems.

• Investigate operational discrepancies, identify root causes, and collaborate with stakeholders to implement effective solutions.

• Translate business requirements into actionable technical specifications and coordinate enhancements through implementation and testing.

Data Analytics, AI & Process Improvement

• Leverage existing reporting, analytics, and AI-enabled tools to identify trends, investigate operational issues, and generate actionable business insights.

• Help standardize reporting and operational visibility across e-commerce platforms and digital sales channels.

• Identify opportunities to reduce revenue leakage, improve transaction accuracy, and strengthen operational controls.

• Evaluate opportunities to automate repetitive reporting, monitoring, data validation, and administrative processes.

• Train and support business users in adopting reporting tools, analytics capabilities, and improved workflows.

Digital Governance & Compliance

• Support website accessibility, data privacy, consent management, and other digital compliance initiatives.

• Coordinate with internal stakeholders and external specialists to address ADA/WCAG, GDPR, and related requirements.

• Improve consistency in platform administration, access management, documentation, and governance across domestic and international storefronts.

• Monitor platform health, application performance, and third-party technology dependencies.

Strategic Collaboration & Continuous Improvement

• Build strong relationships across technology and business teams to support evolving digital commerce priorities.

• Proactively identify opportunities to improve platform performance, operational efficiency, and the customer experience.

• Contribute to technology initiatives supporting domestic and international e-commerce expansion.

• Participate in new platform implementations, integrations, and other business growth initiatives as needed.

• Maintain documentation, operating procedures, and best practices for digital commerce systems.

Comprehensive Benefits Provided