Merkury Innovations

E-commerce Operations Manager

Location: New York, NY | Full-Time | 100% On-Site

IMPORTANT: This is a fully on-site position based in New York City. Candidates must be able to commute to our NYC office daily. Remote and hybrid work arrangements are not available.

Company Description

Merkury Innovations, founded in 2003, is an industry leader in consumer products focused on tech accessories, home décor, smart security, and lighting. The company is dedicated to enhancing everyday life by delivering modern, accessible solutions that upgrade the home and personal lifestyle. Merkury combines innovative design with practical functionality, offering products that fit a wide range of customer needs and preferences. Team members collaborate across disciplines to bring new ideas to market quickly and effectively in a fast-paced, growth-oriented environment.

Role Description

We are seeking an experienced, hands-on E-commerce Operations Manager with strong expertise in Amazon Seller Central, Amazon FBA, Walmart Marketplace (WFS), Walmart 1P Retail Link, and Shopify.

The primary focus is managing Amazon marketplace operations, including product listings, SEO optimization, pricing, FBA shipments, inventory management, reporting, and resolving operational issues.

A second major focus is managing Walmart Marketplace (3P/WFS) and supporting Walmart 1P operations through Retail Link. This includes creating, editing, and optimizing product detail pages, managing item setup and catalog content, and resolving marketplace and fulfillment issues.

The role also requires strong inventory forecasting, replenishment planning, Shopify website management, sales reporting, profitability analysis, promotions, and new product launches.

Responsibilities include working closely with creative teams and advertising agencies, monitoring sales performance and KPIs, and identifying opportunities to improve sales and operational efficiency.

A key part of this position is troubleshooting marketplace systems, inventory feeds, order integrations, APIs, and Shopify applications. The ideal candidate is highly organized, analytical, technically capable, and able to independently manage daily e-commerce operations.

Key Responsibilities

• Manage daily Amazon Seller Central operations, including product listings, variations, pricing, SEO optimization, and catalog management.

• Create, manage, and track Amazon FBA shipments through Seller Central, including coordinating shipments and resolving receiving issues.

• Manage Walmart Marketplace (3P/WFS) operations and support Walmart 1P operations through Retail Link, including item setup, catalog management, and fulfillment issues.

• Create, edit, and optimize Walmart product detail pages, including titles, descriptions, key features, images, product attributes, and SEO content to improve visibility and conversion.

• Forecast inventory needs using sales trends, seasonality, warehouse stock, inbound orders, and supplier lead times. Plan Amazon FBA and Walmart WFS replenishment, determine reorder quantities from China, and coordinate with suppliers and warehouses to prevent stockouts and excess inventory.

• Analyze sales performance, advertising efficiency, product profitability, marketplace fees, and margins. Build and maintain Excel and Google Sheets reports covering sales, inventory, and marketplace performance.

• Manage Shopify storefront updates, product content, merchandising, and conversion improvements.

• Troubleshoot marketplace systems, inventory feeds, order integrations, APIs, Shopify applications, and technical issues.

• Coordinate with creative teams and advertising agencies on campaigns, promotions, product launches, and content optimization.

• Resolve marketplace catalog, fulfillment, reimbursement, and account issues.

• Use AI tools such as ChatGPT and Claude, along with automation tools, to streamline research, analysis, content development, and recurring workflows while verifying output accuracy.

• Coordinate product review programs and sample shipments.

Qualifications

• Minimum 5 years of hands-on e-commerce operations experience.

• Extensive experience with Amazon Seller Central, FBA shipment creation, inventory management, and replenishment.

• Strong working knowledge of Walmart Marketplace Seller Center, WFS, and Walmart 1P Retail Link.

• Proven experience creating, editing, and optimizing Amazon and Walmart product detail pages, including SEO and catalog management.

• Experience with Shopify website management and product updates.

• Advanced Excel and Google Sheets skills, including pivot tables, formulas, forecasting, and reporting.

• Strong understanding of inventory forecasting, profitability, margins, marketplace fees, and advertising performance.

• Experience troubleshooting marketplace integrations, inventory feeds, APIs, and technical issues.

• Familiarity with ChatGPT, Claude, or similar AI and automation tools.

• Ability to work independently, solve problems, manage multiple priorities, and take ownership of daily operations.

• Must be available to work on-site in New York City five days per week.