The Retail Network

Founded in 1882, the Harvard & MIT Cooperative Society—known as The COOP—is one of the most iconic collegiate retail institutions in the country. Today, the COOP is in the midst of an exciting transformation—reimagining its role not just as a retailer, but as a platform for connection, community, and engagement across Harvard, MIT, and the neighborhoods they call home.

About the Role

We are seeking a highly motivated and experienced E-Commerce Manager to lead the performance and day-to-day operations of our online business. This role is responsible for driving revenue growth, optimizing the customer experience, and ensuring seamless execution across our digital storefront.

This is a critical leadership position that will own the digital P&L and play a key role in scaling our online business to the next level.

Key Responsibilities

Digital Store Operations & Experience

• Oversee the day-to-day management of our e-commerce platform (Shopify), ensuring site functionality, uptime, and performance

• Continuously optimize the customer journey, navigation, and overall user experience

• Partner with developers or agencies to implement site enhancements and improvements

Merchandising & Product Management

• Manage product assortment, categorization, and on-site merchandising strategy

• Oversee product launches, ensuring accurate setup, pricing, imagery, and descriptions

• Execute promotional campaigns, seasonal updates, and homepage refreshes

• Analyze product performance and optimize assortment based on data

Performance & Analytics

• Monitor and report on key performance indicators including conversion rate, average order value (AOV), traffic, and revenue

• Identify opportunities to improve conversion and drive incremental sales

• Develop forecasts and track performance against business goals

• Leverage data to inform decision-making across merchandising, pricing, and promotions

Cross-Functional Coordination

• Collaborate closely with marketing to align on campaigns, traffic-driving initiatives, and promotional calendars

• Partner with fulfillment and operations teams to ensure accurate inventory, timely shipping, and strong customer experience

• Serve as the central point of coordination between internal teams and external partners

Growth & Optimization

• Continuously test and optimize site performance (CRO), including landing pages, product pages, and checkout flow

• Identify opportunities to expand product offerings and improve pricing strategies

• Support SEO and on-site search optimization efforts

Qualifications

• 4–7+ years of experience in e-commerce, digital retail, or direct-to-consumer (DTC) businesses

• Hands-on experience managing platforms such as Shopify, Klaviyo, SKUlab

• Strong understanding of digital merchandising, customer experience, and online retail operations

• Proven ability to analyze data and translate insights into actionable strategies

• Experience managing product catalogs, promotions, and site content

• Familiarity with analytics tools (Google Analytics, Shopify analytics, etc.)

• Excellent organizational and project management skills

• Strong communication skills with the ability to work cross-functionally

Preferred Qualifications

• Background in retail merchandising or consumer products

• Experience scaling an e-commerce business in the $1M–$5M revenue range

• Familiarity with SEO, email marketing, and performance marketing concepts

What We’re Looking For

• A strategic thinker who can also execute at a detailed level

• A strong operator who thrives in a fast-paced, growing environment

• Someone who understands both the art and science of digital retail

• A results-driven leader focused on growth, efficiency, and customer experience

Why Join Us

This is an opportunity to take ownership of a growing digital business and play a key role in shaping its future. You’ll have the ability to make a meaningful impact on revenue growth, customer experience, and brand development.