Researcher
Dealing with No-Show participants
If a participant misses their scheduled interview, here’s what to do:
Notify us: Email hello@appstoreresearch.com with the participant’s name so we can keep track.
No charges for you: You won’t be charged if a participant doesn’t show up. The participant will not receive their incentive.
Replacement participants: AppStoreResearch can provide a replacement participant in the same recruitment credit slot if needed.
Rescheduling: If you’d like, you can reschedule with the same participant. Reach out in the chat promptly to confirm a new time.
Following these steps helps keep interviews on track and ensures fairness for both researchers and participants.
Author
Jonathan Kennedy
Founder at appstoreresearch
Jonathan Kennedy is the founder of app store research and shopexperts, platforms that connect operators, founders, and experts across the Shopify ecosystem to drive better decisions, product development, and growth.
Reviewed by
Filip Djokic
Product Designer at appstoreresearch.com
Filip is a Product and UI/UX Designer with over 10 years of experience in digital product design. With a strong background in the Shopify ecosystem, he focuses on improving user experiences and turning merchant insights into better product decisions at appstoreresearch.