We understand that schedules can change, so here’s a simple overview of our cancellation and rescheduling policy to help you navigate these situations.

If you need to cancel or reschedule more than 24 hours before the call

- Notify the participant: Researchers must provide at least 24 hours' notice if they need to cancel or reschedule an Interview.
- Rescheduling option: You can ask the Participant to reschedule, but it’s ultimately their decision whether to accept.
- If the participant declines: If the Participant does not agree to reschedule, the connection will simply be canceled. No fees or penalties will apply.
- If the Participant declines, you’ll need to select a new Participant from the available pool of applications. 

If you need to cancel or reschedule within 24 hours of the call

- Notify the participant: If you provide less than 24 hours' notice, the decision to reschedule is still up to the Participant.
- If the participant declines to reschedule: You will be required to cover the Participant’s incentive for the canceled call.
- No penalty for rescheduling: If the Participant agrees to reschedule the call, no penalty will be applied.

What happens if a call is marked as attended by mistake?

- Reporting the issue: If a Participant mistakenly marks a call as attended, you have 2 days to report this issue to us and request the connection to be canceled.
- Autocharge policy: If no report is made within 2 days, the autocharge will proceed as usual.

By following these guidelines, you can manage your interviews smoothly while maintaining a positive experience for both you and the Participants. If you have further questions or need assistance, feel free to reach out to us!